Customer Service Representative
Job Location:
Billerica, MA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
Be visionary
Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense factory automation air and water quality environmental monitoring electronics design and development oceanographic research deepwater oil and gas exploration and production medical imaging and pharmaceutical research.
We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.
Job Description
Customer Service Representative - Mission Support & Service Operations
What youll do
- Serve as a primary point of contact for customer inquiries by phone and email
- Prepare spare parts quotations and process customer requests efficiently
- Process purchase orders contracts and payments while ensuring compliance requirements are met
- Generate shipping documentation and support order fulfilment activities
- Coordinate closely with technicians peers and internal departments
- Manage customer data and documentation for international return requests
- Screen customers systems and transactions in accordance with trade regulations
- Help reduce spare parts backlog and maintain service workflow efficiency
- Process government receipts and shipments through PIEE
- Maintain reports and support additional service-related activities as needed
What you need
- Required: Strong communication organization and time management skills
- Required: Ability to prioritize multiple tasks in a fast-paced environment
- Required: Collaborative mindset with strong attention to detail
- Required: Proficiency with Microsoft Office applications
- Required: Comfortable lifting 20-30 lbs
- Advantage: Experience in customer service or service operations
- Advantage: Experience with Oracle SAP or other ERP systems
- Required: High school diploma or equivalent
What we offer
- Opportunity to support mission-critical technologies
- Collaborative and customer-focused team environment
- Exposure to global service and operational processes
- Cross-functional collaboration across multiple departments
- Technical and professional development opportunities
- Stability of a global technology organization
What happens next
Salary Range:
$44500.00-$59300.000The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including but not limited to location local regulations (such as minimum wage) education/training work experience key skills and type of position.
Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws regulations rules and regulatory orders. Our reputation for honesty integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.
Teledyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic or non-merit based factor made unlawful by federal state or local laws.
Required Experience:
Unclear Seniority
About Company
Get leading-edge marine equipment & technology from market leader Teledyne Marine, including: imaging, instruments, interconnect, seismic + vehicles. See how!
