Customer Service Representative

Pay: $25-$28/hour

Benefits:

15 days of paid time off

Competitive medical dental and vision plan options

Health Savings Account with employer match option

Paid Parental Leave

401(k) with an employer match up to 4%

Supplemental health plans through Aflac

Employer paid basic life insurance

Employee paid short-term disability option

Employer-paid long-term disability

Mental health support through Employee Assistance Program

7 paid holidays annually

The Customer Service Representative serves as a primary contact for supporting commercial and industrial clients within GFLs Environmental Services division. This role focuses heavily on maintaining accurate account records performing high-volume data entry tracking customer information and processing inquiries and service requests in a timely manner.

Key Responsibilities:

• Provide professional customer service via phone email web or in-person.

• Handle incoming/outgoing calls and resolve customer inquiries and concerns.

• Track customer data enter information into system databases and maintain account files.

• Coordinate with operations sales and field staff to communicate instructions and resolve service issues.

• Process payments web requests residential subscriptions and customer refunds.

• Perform administrative tasks including credit checks contract scanning and account setups/cancellations.

• Maintain an organized workspace assist office visitors and adhere to company policies and regulations.

Requirements:
High School Diploma or GED.
Two (2) to five (5) years of customer service experience.

Knowledge Skills and Abilities:
Ability to implement solutions to general and specific customer concerns.
Ability to work in fast-paced environment meet time deadlines and perform under pressure.
Possess good organizational skills and record keeping skills.
Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.
Proficient in Microsoft Outlook Microsoft Word and Excel.
Good problem solving ability.
Excellent data entry skills.

Physical/Mental Demands:
Ability to stand sit walk use hands and fingers talk and hear.
Visual Requirements: include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

Working Conditions:
Work in indoor office environment 95% of the time.
Noise level is usually moderate.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all without regard to race religion color national origin citizenship sex sexual orientation gender identity age veteran status disability genetic information or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position please contact

Please note that GFL does not provide visa sponsorshipfor this position. Valid work authorization in the country where the job is located is candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.

This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.