Customer Service Rep – Financial (Remote)

Join our award-winning One Concentrix team as a remote Customer Service Representative! Were looking for passionate game-changers to deliver exceptional customer experiences and solutions for one of the worlds best-known brands. If youre ready to grow with a Fortune 500 company with an inclusive award-winning culture your new career starts here. (Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first inclusive culture and a genuine sense of belonging Would you like to join a Fortune 500 company that earns Worlds Best Workplaces Best Company Culture and Best Companies for Career Growth awards every year Then a remote Customer Service Representative at Concentrix is the right place for you!

As a remote Customer Service Representative youll join an organically diverse team from around the globe where all members contribute to and support each others success and wellbeing proudly united as game-changers. Together we serve as the intelligent transformation partner for the worlds best-known brands delivering exceptional customer experiences with tech-powered innovation.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. Well give you all the training technologies and continuing support youll need to succeed. Plus with us theres real career (and personal) growth fact about 80% of our managers and leaders have been promoted from within! Thats why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youve always envisioned.

WHAT YOU WILL DO IN THIS ROLE

As a Customer Service Rep Financial working from home you will:

• Provide inbound customer support using a call flow guide

• Help customers resolve basic technical issues

• Track document and retrieve information in databases

• Offer additional products and/or services

• Deliver expert customer experienceswith a smile.

YOUR QUALIFICATIONS

Your skills integrity knowledge and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep Financial (Remote) role include:

• 6 months of customer service experience

• Open availability

• A high school diploma or GED

• A quiet distraction-free environment to work from in your home

• Proficiency in fast-paced multi-tasking

• Eagerness to learn new technologies

• Strong computer navigation skills and PC knowledge

• A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered but is not guaranteed (will be discussed further with a recruiter)

• High Speed internet (no wireless/hotspots or satellite) and a smartphone

• Must reside in the United States and have a valid U.S. address for residence

WHATS IN IT FOR YOU

One of our companys Culture Beliefs says We champion our people. Thats why we significantly invest in our game-changers our infrastructure and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include:

• The base salary range for this position is $35/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location qualifications skills education experience and competencies. Benefits available to eligible employees in this role include medical dental and vision insurance comprehensive employee assistance program (EAP) 401(k) retirement plan paid time off and holidays and paid training days.

• DailyPay enrollment option to access pay early when you want it

• Paid training and performance-based incentives

• Lucrative employee referral bonus opportunities

• Company networking opportunities with organized groups in the following topics: Network of Women Black Professionals LGBTQ Pride Ability (Disabilities) Dynamic ((Neurodiversity) Women in Tech OneEarth Champions and more

• Health and wellness programs with trained partners to help promote a healthy you

• Mentorship programs that support your rewarding career journey

• Work-from-home convenience

• Programs and events that support diversity equity and inclusion as well as global citizenship sustainability and community support

• Celebrations for Concentrix Day Game-Changer Appreciation Day Customer Service Week World Clean Up Day #MyOneEarthPromise and more

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey we want to hear from you. Apply today and discover why half a million game-changers around the globe call Concentrix their employer of choice.

JOB AVAILABILITY

We accept applications for this position on an ongoing basis. It is currently for an existing immediate vacancy; however we are also considering applications for future opportunities as they arise. We encourage all interested candidates to apply.

Physical and Mental Requirements:
The employee is regularly required to operate a computer keyboard telephone/headset and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Artificial Intelligence:

As part of our recruitment process we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes applications and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.