Customer Service Quality Assurance Analyst IntelliScript (Remote)

About Us

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together we develop and deploy category-defining data-driven software-as-a-service (SaaS) products for a broad spectrum of insurance health IT and life sciences clients. We are a business unit within Milliman Inc. a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScripts entrepreneurial and collaborative culture of innovation excellence exceptional customer service balance and transparency. Every single person has a voice in our company and we challenge each other to push the outer limits of our full diverse potential. And weve shown sustained growth that ensures youll have room to grow your skillset responsibilities and career.

Our team is smart down-to-earth and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit ourLinkedIn pagefor a closer look at our company and learn more about our cultural valueshere.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions develop future leaders and amplify the voices of their constituents. We encourage our employees to give back to their varied professions including leadership in professional organizations. Please visit our website to learn more about Millimans commitments to our people diversity and inclusion social impact and sustainability.

What this position entails

Milliman Inc. is recognized as a top firm that provides data products and professional services to the insurance industry. IntelliScript is a practice within Milliman that provides health and life insurers with real-time data and underwriting decision support tools via software-as-a-service (SaaS). IntelliScript offers an innovative suite of products which interpret and deliver electronic medical data (such as prescription histories diagnoses treatment data etc.) to help our clients make effective underwriting and pricing decisions. Our company offers a unique entrepreneurial culture that also promotes work / life balance. IntelliScript has enjoyed consistent growth and is the leader in the markets we serve.

The Operations team sits at the hub of all IntelliScript divisions (e.g. IT Data Analytics Account Management Sales and Product). This team is ready to grow again due to the increasing volume of calls from insurance policy applicants.

What you will be doing

• Conduct end-to-end peer reviews of FCRA dispute cases across the full lifecycle to ensure accuracy completeness timeliness and compliance
• Review case files documentation correspondence and deliverables sent to data furnishers and consumers to ensure quality and alignment with internal policies and regulatory requirements
• Identify errors inconsistencies missing information and potential compliance or operational risks within dispute handling processes
• Evaluate dispute handling activities to identify gaps in policies procedures controls and execution
• Analyze quality review trends and root causes and recommend improvements to strengthen processes and reduce risk
• Partner with cross-functional teams to communicate findings support remediation efforts and drive continuous improvement
• Maintain accurate quality review records reports and audit documentation to support oversight and accountability
• Support training coaching and quality standards by sharing feedback best practices and recurring themes

What we need

• High school diploma or GEDrequired
• Intermediateproficiencyin Microsoft Word Excel and Outlook
• Minimum of 5 years ofworking in operations and/or auditing

What you bring to the table

• Strong analytical capability with the ability to break complex workflows and datasets into actionable requirements for engineering
• Experience in quality assurance compliance operations auditing ora related function.
• Strong attention to detail and the ability to review work thoroughly accurately and consistently.
• Strong analytical and problem-solving skills with the ability toidentifyissues and recommend practical solutions.
• Sound judgment and the ability to recognize assess and escalate risk whenappropriate.
• Clear written and verbal communication skills including the ability to deliver constructive feedback effectively.
• Ability to interpret policies follow established procedures and evaluate work against defined standards.
• Strong organizational skills and the ability to manage multiple priorities in a deadline-driven environment.
• A collaborative and professional approach with a strong commitment to accuracy accountability and continuous improvement.

Wish list

• Bachelors degree
• Exposure to FCRA regulations and operations
• Experience using Salesforce tolocateand record information
• Familiarity with the insurance industry
• Proficiencyin Spanish including speaking and translation skills

Location

The expected application deadline for this job isAugust31 2026. This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield WI as needed and travel nationwide for meetings conferences and team events.

Compensation

The overall salary range for this role is $59200 - $109020.For candidatesresidingin:

• Alaska California Connecticut Illinois Maryland Massachusetts New Jersey New York City Newark San Jose San Francisco Pennsylvania Virginia Washington or the District of Columbia the salary range is $68080- $109020.

• All otherlocationsthe salary range is $59200- $94800.

A combination of factors will be considered including but not limited to education relevant work experience qualifications skills certifications etc.

Benefits

We offer a comprehensive benefits package designed to support employees health financial securityand well-being. Benefits include:

• Medical Dental and Vision Coverage for employees dependents and domestic partners
• Employee Assistance Program (EAP) Confidential support for personal and work-related challenges
• 401(k) Plan Includes a company matching program and profit-sharing contributions
• Discretionary Bonus Program Recognizing employee contributions
• Flexible Spending Accounts (FSA) Pre-tax savings for dependent care transportation and eligible medical expenses
• Paid Time Off (PTO) Begins accruing on the first day of work. Full-time employees accrue 15 days per year and employees working less than full-time accrue PTO on a prorated basis.
• Holidays A minimum of 10 paid holidays per year
• Family Building Benefits Includes adoption and fertility assistance
• Paid Parental Leave Up to 12 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability Fully paid by Milliman

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability or status as a protected veteran.

Required Experience:

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