Customer Service Professional

Customer Service Professional

$ 20.66/hr.

Arvig: Committed to Service Dedicated to You

Join one of the nations largest independent broadband service providers! At Arvig we deliver leading-edge broadband and telecommunications solutions -including high-speed internet TV phone and security- to residential and business customers across Minnesota and beyond.

Our success is driven by a team of nearly 800 talented employees who embody our core values: ownership engagement efficiency and knowledge. We believe our people are the driving force behind everything we achieve and we foster a culture built on courage humility open-mindedness integrity respect and safety.

At Arvig our goal is clear: to provide exceptional service and reliable solutions backed by the latest technology in an environment where employees can thrive in growth and opportunity.

Discover the Arvig Advantage -a workplace where you can bring your whole self feel a true sense of belonging and see your skills ideas and ambitions make a meaningful difference

What Youll Do

As a Customer Service Professional you will be the first point of contact for our customers ensuring their needs are met with efficiency professionalism and care.

• Be a Product Pro: Learn the ins and outs of Arvigs awesome products and services
• Solve Problems: Help customer find solutions educate them on self-service tools and make sure they leave every interaction happy
• Stay Connected: Handle calls chats emails and face-to-face interactions with a smile and stellar communication skills
• Own the Process: Navigate billing systems process transactions and complete service orders like a boss
• Build Relationships: Collaborate across teams and make sure every customer feels confident and valued

What Youll Bring

• Commitment to Safety: A strong dedication to maintaining a safe environment -both physically and mentally- for yourself your colleagues and customers
• A tech-savvy problem solver whos passionate about helping others
• Stellar communications skills and the ability to explain things in a clear friendly way
• Attention to detail
• Resiliency dependability and a commitment to continuous learning
• High school diploma or GED required; an associates degree is a plus!

Your Schedule

Monday - Friday 9:30 a.m. 6:00 p.m. and occasional Saturdays from 9:00 am to 1:00 pm.

Your Location

In-person: This position will be located in our Melrose MN office.

Experience the Benefits of a Career with Arvig

At Arvig we offer more than just a job - we provide a foundation for a fulfilling career supported by benefits that empower you to succeed both professionally and personally.

• Competitive Pay; Start with a strong competitive wage that reflects market standards with opportunities for pay increases based on your performance and contributions
• Comprehensive Insurance Coverage: Protect what matters most with robust health dental vision and life insurance plans for you and your family
• Financial Security: Plan confidently for the future with our 401(k) program and the added advantage of our Employee Stock Ownership Plan (ESOP) - because your success is our success
• Work-Life Balance: Prioritize your well-being with generous paid time off holidays and educational reimbursement opportunities to support your growth
• Clear Career Pathways: Explore visible career paths across the company designed to help you grow advance and achieve your professional goals
• Exclusive Perks: Enjoy company service discounts and FREE internet at your primary residence where Arvig provides service -because being connected matters

At Arvig were dedicated to creating an environment where you can grow feel valued and build a future youre proud of. Join us and enjoy benefits designed with you in mind!

Please note: Arvig is unlikely to offer H-1B sponsorship due to limited H-1B visa availability.

EOE/Disabilities/Vets

Required Experience:

Unclear Seniority