Customer Service Planner (Only on W2 Onsite)

Job Description:

Location: Foxboro Massachusetts
Schedule: 7:30 am- 4.00 pm Monday to Friday
Duration: Long term. Six-month renewals Possible conversion to full-time employment.

Top Skills:
1. Able to prioritize shifting priorities throughout the day from people needs shipping orders product selection etc.

2. SAP user experience. Customer Service and Order fulfilment in industrial setting using SAP and intranet/buy systems/ quote to cash type tools

3. Strong MS Office use.

Duties:

Take customer order entries and assign work to other team members.

Uses Salesforce to interpret requests and assign tasks.

Interview process: 1st round: Video conference 2nd/final round: Onsite at the factory

About the Facility

Instrumentation materials are manufactured at this facility.

Engineering-focused plant/factory environment.

Team consists of approximately 20 people.

Mix of Customer Service Representatives Planning and Purchasing professionals.

Diverse team with varied backgrounds and cultures.

Collaborative environment where everyone has opportunities to lead and participate in team meetings.

Key Responsibilities

Interface with internal and external customers.

Coordinate activities with client functional areas including:

Manufacturing

Sales

Distribution

Field Service

Handle customer complaints and inquiries accurately and promptly including:

Order status

Production updates

Delivery inquiries

Billing inquiries

Perform order error resolution order processing and maintenance functions for both order-based and proposal-based orders.

Coordinate with customers regarding:

Product selection

Order placement

Delivery schedules

Expediting requests

Proactively solve customer issues to improve customer satisfaction and relationships.

Provide product information including some technical information when necessary.

Systems and Software

Utilize and maintain data in:

SAP

Quote to Cash

Intranet

Buy Automation

Extranet

Shared Drives

External Account Websites

Qualifications:

Position is located at the Client Plant in Foxboro Massachusetts.

Desire for upward mobility and career growth within Client.

Fast learner willing to travel periodically for training opportunities.

Excellent verbal and written communication skills.

Ability to prioritize work work independently and meet deadlines.

Strong relationship-building skills with both internal and external stakeholders.

Strong mediation negotiation and facilitation skills.

Working knowledge of Microsoft Windows operating systems.

Experience with:

Microsoft Word

Microsoft Excel

Microsoft Access

• SAP experience preferred.
  

Top Skills: