Customer Service Operations Liaison

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Hampton Roads Transit is looking for dynamic customer service oriented and energetic people to become part of a committed team providing excellent and effective public transportation to the Hampton Roads region. We offer unmatched benefits and competitive wages in a stimulating and rewarding environment.

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Hourly Range: $19.91 - $24.88

Essential Job Functions:

(Duties listed are not intended to be all inclusive nor to limit duties that might reasonably be assigned.)

• Liaison with dispatch in Operations regarding delays in bus rail and ferry operations.
• Handles closing of CAF complaints sent to Operations and tracks complaints past due over 10 days for response.
• Responds to customer inquiries on routes schedules fares and other HRT services with complete information and recommendations of HRT products to meet customers needs.
• Answers telephone inquiries providing information on routes schedules fares and other information about HRT services.
• Updates route information customer alerts and transit information.
• Process and respond to customer complaints and inquiries.
• Provide departmental clerical needs to include word processing and spreadsheets.
• Operate transit master ACS and CAS system. Responsible for providing premier customer service to internal and external customers while handling calls related to customer service department functions.
• Manage records created and received in compliance with the Hampton Roads Transit Records Management Policies and Procedures.
• Performs other duties as required.

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HRT is proud to be an Equal Opportunity Employer. If you need reasonable accommodations to complete the HRT employment application and/or the interview contact HRT Human Resources at or email