Customer Service ManagerHuman Resources Recruitment Coordinator

All Ways Caring HomeCare

The Customer Service Manager/HR Designee (CSM/HR) is responsible for coordinating quality care and customer service to our valued clients by assigning them with the appropriate staff scheduling client services identifying problem situations and problem solving to strive for optimal outcomes. The CSM/HR will also provide support to the local branch in various aspects of employee recruitment screening hiring record keeping and compliance. Performing a variety of administrative duties in support of human resources (HR) efforts to include but not limited to: recruiting hiring onboarding training and HR file compliance.

• Understands and ensures adherence to the agreed plan of care for each client in your caseload
• Facilitates communication and serving as a liason between the clients circle of care which may include family members assigned Power of Attorney/spokesperson guardians community partners and related agencies
• Monitors and escalates changes in clients plan of care services or condition
• Ensures proper documentation and record-keeping for agency payers
• Coordinates schedules to ensure adequate staffing and processing of completed visits for billing and payment
• Provides consultation and training as needed to Direct Care Staff (Caregivers) to ensure quality care and service
• Provides HR support in the areas of employee recruitment hiring performance retention and compliance
• Processes and reviews employment applications in the ATS to evaluate qualifications or eligibility of applicants within the timeline identified
• Coordinates or supports new hire on-boarding as well as employee exit meetings
• Assists with data management and file maintenance to include day to day data entry and employee data maintenance in the HRIS
• Coordinates Personnel Action Forms (PAF) for assigned service site(s)
• Ensures compliance with federal state and local employment laws and regulations
• Monitors ongoing file compliance and ensuring all certifications/trainings are current and documents in the respective tracker
• Direct and participate in on call responsibilities as needed.
• Other duties as assigned

• High school diploma or GED; some college coursework or Associates degree preferred
• Two or more years of community service client service or staffing experience
• Two or more years of general office and computer experience (i.e. Microsoft O365 scheduling HRIT)
• One to two years of Human Resources with high volume recruiting experience preferred
• One to two years in a supervisory role preferred
• Prior experience delivering services to the elderly disabled or developmentally disabled preferred
• Demonstrates sound decision-making based on available information and applies appropriate judgment within the role.
• Manages and prioritizes multiple tasks and communication channels while maintaining accuracy and attention to detail.
• Communicates clearly and professionally in both oral and written formats.
• Collaborates effectively with employees and individuals across all departments and levels; builds positive working relationships while maintaining a flexible leadership and communication style as needed.
• Adapts to changing priorities processes or environments and learns new tasks as needed.
• Works effectively with minimal supervision and takes ownership of assigned responsibilities.
• Maintains professional conduct during routine and challenging interactions.
• Performs well in high-pressure situations and environments and manages reports appropriately and effectively in such situations and environments.
• Responds constructively to conflict customer concerns or high-pressure interactions using appropriate job-specific techniques.
• Minimal travel may be required

All Ways Caring HomeCaredelivers quality compassionate and individualized care and support that helps people in need of assistance stay at home all while maximizing their dignity privacy and independence. Whether recovering from illness injury or surgery living with a chronic disability or dealing with the natural process of aging services are tailored to meet the individual needs of people of all ages physical conditions and cognitive abilities. All Ways Caring HomeCare services include personal care and homemaking programs professional nursing older adult care management Alzheimers/dementia care respite care and other programs. For more information please visit . Follow us on Facebook and LinkedIn.