Customer Service Manager

CUSTOMER SERVICE MANAGER: Lexitas provides legal and corporate support services for clients who value proactive communicators and trusted : This is a full-time on-site position based at our Bryan office located at 301 North Main Street Bryan TXPAY RATE: $55k/yr Join a High-Growth Legal & Corporate Services LeaderABOUT THE ROLE:Lexitas is seeking a relationship-focused Customer Service Manager to serve as a strategic partner between our customers and internal this highly visible role you will work closely with operations accounting and support teams to ensure exceptional client experiences proactively strengthen customer relationships and drive long-term customer satisfaction and ideal candidate is a proactive communicator problem solver and trusted advisor who can effectively advocate for customer needs while collaborating internally to deliver outstanding service. If you thrive in a fast-paced environment enjoy building strong relationships and are passionate about customer success wed love to hear from is a rapidly growing national provider of legal and corporate support services including court reporting medical record retrieval process service and corporate filings. Our mission is to deliver unmatched service with integrity professionalism and RESPONSIBILITIES:Build and maintain strong customer relationships through regular communication and strategic account overall customer health utilizing scheduled check-ins feedback sessions and Net Promoter Score (NPS) customer concerns and service issues promptly while ensuring a positive customer with operational leadership to provide customer insights that help guide staffing and resource as the voice of the customer by representing client needs and perspectives in business as a liaison between customers and internal departments including operations accounting and support opportunities to strengthen customer relationships and improve service long-term customer satisfaction retention and loyalty through proactive account in ongoing leadership development initiatives professional training and company-sponsored additional projects and initiatives that contribute to customer success and organizational WERE LOOKING FOR:A commitment to exemplifying Lexitas Core Values of Service Excellence Positivity Integrity Innovation Respect Teamwork Diversity and Entrepreneurial relationship-building skills with the ability to earn trust and establish credibility with customers and verbal and written communication skills with the ability to communicate effectively across all levels of an organizational and time management abilities with exceptional attention to detail.A proactive and results-driven approach to problem-solving and customer persistence and accountability in driving issues to to influence and collaborate effectively with cross-functional mindset with a passion for coaching mentoring and developing business acumen and the ability to align customer needs with organizational managing multiple priorities while maintaining a high level of customer service.A positive adaptable attitude and commitment to continuous :Minimum of 5 years of applicable industry of 5 years of customer service account management customer success or client relationship degree track record of building and maintaining successful customer working collaboratively with operational and cross-functional business conflict resolution and customer issue management experience RESPONSIBILITIES NoneLANGUAGE SKILLSAbility to effectively present information and respond to questions from internal and external customers whose first language is English. CERTIFICATES LICENSES REGISTRATIONSNonePHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential performing the duties of this job the employee is regularly required to stand; walk; use hands to finger handle or feel objects type and use mouse; reach with hands and arms; and talk and/or hear. The employee is required to sit for extended periods of time. WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential performing the duties of this job the employee regularly works in an office environment in a clerical environment. This role routinely uses standard office equipment such as computers phones photocopiers and filing REQUIREMENTSThis position may require brief periodic DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to the job at any time with or without STATEMENTLexitas prohibits discrimination based on race religion gender national origin age disability veteran status marital status pregnancy gender identity sexual orientation or any other legally protected Employer/Vet/Disabled If you require reasonable accommodation in the application process please contact Human Resources for assistance. All other applications must be submitted online.