Customer Service Manager

Supervise and support customer service representatives to maintain high service standards
Handle escalated customer complaints resolve complex issues and ensure customer satisfaction
Monitor team performance review service metrics and identify areas for improvement
Develop and implement customer service procedures policies and best practices
Coordinate team activities provide staff guidance and prepare performance reports to support operational goals

Qualifications :

• Excellent written and verbal communication skills.

• Strong leadership problem-solving and decision-making abilities.

• Ability to manage customer inquiries complaints and escalations professionally.

• Familiarity with CRM software customer support platforms and Microsoft Office applications.

• Strong organizational skills and the ability to manage multiple tasks efficiently.

Additional Information :

Enjoy competitive pay $200 sign up bonus flexible working hours 100% remote work paid training paid time off health and dental benefits performance-based bonuses career advancement opportunities professional development and a supportive team environment.

Remote Work :

No

Employment Type :

Full-time