Customer Service Loyalty Advocate
Job Location:
Las Vegas, NV - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Join our dynamic team at Foundever where every interaction is an opportunity to make a difference!
Job Overview
JoinFoundeversteam in Las Vegas and be part of a fast-paced customer-first environment where your support makes a real customers resolve service and technical concerns strengthen loyalty through smart retention solutions and deliver an experience that drives high satisfactionwhile building a career withstrong trainingand growth opportunities.
Location Requirements
This is anon-site role at:420 E Pilot Rd Las Vegas NV89119and youMust live within50 milesof the Las Vegas site
- $18/hrplus theopportunityto earn a performance bonus
- Work Monday to Friday and have weekends off!
- 100% paid professional training
- Comprehensive benefits:medical dental vision
- Wellness benefits includingEmployee Assistance Program (EAP)
- 401(k) with company matching
- Paid Time Off (PTO)
- Employee discounts
- Career growth:93% of managers promoted within
- Referral bonus
1yearin ahigh-volumecustomer service and/or retention environment handling complex customer needs.
Demonstrated resultsdelivering strongFCRandCSAT/NPSperformance.
Hands-on technical support experiencetroubleshootingdevice/hardware software applications and network connectivityissues.
Experience usingCRM/ticketing systemsto document interactions and track issues through resolution.
- Customer Communication:Ask thoughtful questions set clear expectations and summarize outcomes and next steps.
- Ownership & Reliability:Take accountability follow through and close loops with customers and internal teams.
- ProblemSolving :Identifyroot causes evaluate options and choose practical solutions.
- Attention to Detail:Produceaccuratedocumentation and spot inconsistencies that impact customer experience.
- Customer Value Focused:Confidently present relevant options (e.g. upgrades plan optimization value-added services) in a customer-first way.
- Integrity:Operatehonesty fairness and sound business ethics.
Foundever is a global leader in the customer experience (CX) industry. With 130000 associates across the globe were the team behind the best experiences for 800 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce.
Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.
About Company
Foundever is a global leader in customer-experience (CX) outsourcing, combining human expertise and AI-driven capabilities to support over 9 million customer interactions daily across 60+ languages in 45 countries.
