CUSTOMER SERVICE

Job Title: Customer Service Representative

Job Type: (Job Type)

Dayton Rogers Contract is seeking a friendly and dedicated Customer Service Representative to join our team. As a full-time employee you will work 40 hours per week providing exceptional customer service to our clients.

Key Responsibilities:

- Handle incoming calls and emails from customers addressing their inquiries and concerns in a timely and professional manner

- Provide accurate information about our products and services including pricing availability and features

- Process orders returns and exchanges efficiently and accurately

- Maintain customer records and update information as needed

- Collaborate with other departments to resolve customer issues and ensure a positive customer experience

- Proactively identify and address potential customer service issues to prevent escalations

- Follow up with customers to ensure satisfaction and gather feedback

- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers

- Meet and exceed customer service performance goals and metrics set by the company

Qualifications:

- High school diploma or equivalent some college preferred

- Previous customer service experience is a plus

- Excellent communication skills both verbal and written

- Strong problem-solving and decision-making abilities

- Ability to multitask and work in a fast-paced environment

- Proficient computer skills including experience with Microsoft Office and customer service software

- Positive attitude and a passion for providing exceptional customer service

- Ability to work independently and as part of a team

We offer competitive salary and benefits package including health insurance paid time off and opportunities for growth and advancement within the company. If you are a customer-focused individual with a strong work ethic we would love to have you join our team at Dayton Rogers Contract. Apply now to be considered for this exciting opportunity!