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Customer Service Expert Remote
Job Location:
Job Location:
Austin, TX - USA
Hourly Salary:
$ 18 - 28
Hourly Salary:
Posted:
16 September 2026 (14 hours ago)
Posted:
Application Deadline:
14 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Customer Service Expert Phone Support (LATAM)
Role Type: Contractor
Location: Remote LATAM
Schedule: 4 5-hour shifts/week up to 20 hours/week
Role Overview
micro1 is engaging Customer Service Experts to handle phone-based customer support tasks for US-based businesses. Your work will also contribute to AI training. No prior AI experience is required.
Scope of Work
- Make and receive calls on behalf of customers.
- Handle appointments reservations scheduling and confirmations.
- Communicate clearly with US-based businesses.
- Navigate phone menus and call-center systems.
- Document call outcomes accurately and confidentially.
- Manage consecutive calls while maintaining service quality.
Required Skills
- Phone Calls
- English Communication
- Customer Service
- Scheduling
- Appointment Handling
- CAPTCHA
- Attention to Detail
Preferred Qualifications
- Phone-based customer service or virtual assistance experience.
- Fluent clear spoken English.
- Comfortable with outbound calls and automated phone systems.
- Reliable internet quiet workspace and quality headset.
- Able to work independently and meet shift requirements.
