Customer Service Coordinator

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Job Description:

Ryders shop operations run on trust and the Customer Service Coordinator is the person who earns it every day. Youll be the connective tissue between customers technicians and the rental counter keeping vehicles moving communications clear and parts on the shelf. If youre organized personable and energized by a fast-paced environment where no two days look alike this role puts you at the center of the action.

Keep Customers in the Loop

• Be the friendly reliable voice customers count on for scheduling status updates and issue resolution.
• Own communication protocols for preventive maintenance breakdowns and repair follow-up so customers always know where things stand.
• Help drive Customer Satisfaction (CSI) scores through consistent high-quality service.

Keep the Shop Running Smoothly

• Build and update the work planning sheet creating repair order tasks that keep technicians productive.
• Review maintenance reports to proactively schedule PM repair campaigns and follow-up work.
• Partner with the rental counter on repair needs substitute units and vehicle wash turnaround.
• Coordinate outside repairs with vendors and customers freeing up the management team to focus on shop operations.

Keep Parts Flowing

• Manage the full parts cycle: physical inventory ordering receiving stocking purchase orders and invoicing.
• Recommend min-max inventory levels and help manage parts obsolescence.
• Process warranty and return shipments and keep the parts room organized and shop-ready.

Keep the Details Covered

• Handle incoming shop calls with professionalism and a solutions mindset.
• Maintain vehicle maintenance files and shop clerical records.
• Process accounts payable and create repair orders for technicians.
• Take on other projects as they come up variety is part of the job.

• A sharp eye for detail and a habit of following up until things are done.
• Strong organizational and time-management skills with the ability to juggle multiple priorities.
• A self-starter mindset and the flexibility to thrive in a fast-paced hands-on environment.
• A knack for building genuine professional relationships with customers peers and leaders alike.
• Comfort working independently as well as part of a team.
• H.S. Diploma or GED.
• 1 year of customer service experience ideally with a track record of resolving issues effectively.
• Advanced computer skills including spreadsheets and word processing software.

At Ryder youll join a team that keeps essential goods and services moving across the country. This role offers hands-on variety real ownership of customer relationships and a clear path to grow within shop and rental operations. If you like knowing your work directly keeps people vehicles and businesses on the road youll feel right at home here.

Additional Responsibilities

• Contribute to cost containment through effective inventory planning and warranty.

• Enhance branch productivity through effective work scheduling and planning.

• Performs other duties as assigned.

Skills and Abilities

• Detail oriented with excellent follow-up practices Required..

• Capable of multi-tasking highly organized with excellent time management skills Required

• Flexibility to operate and self-driven to excel in a fast-paced environment Required

• Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors). Required

• Ability to work independently and as a member of a team Required

Qualifications

• H.S. Diploma/GED Required.

• 1 year or more in customer service or comparable experience with issues resolution Required.

• Strong computer skills including spreadsheets and word processing software Advanced Required.

Travel

Yes

Job Category

Our Culture & Commitment:

At Ryder youre trusted to make an impactwhile enjoying room to grow and having a voice thats heard. Our culture is built on respect collaboration and shared pride in doing great work rooted in innovation and safety.

Your Voice. Your Success. The Future We Build Together.

Compensation Information:

Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or long-term incentive plan based on the level and/ for the position are below:

Pay Type:

Minimum Pay Range:

Maximum Pay Range:

Benefits Information:

For all Full-time positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a tax-advantaged 401(k) retirement savings plan.

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.

All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.

Important Note:

Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.

Security Notice for Applicants:

Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.

Current Employees:

If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.

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