Customer Service Coordinator
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Job Summary
We are seeking a Customer Service Coordinator to support daily customer service activities and help ensure customer requests are handled efficiently and professionally. This role combines direct customer communication with coordination follow-up and administrative responsibilities.
The Customer Service Coordinator will help organize incoming requests track outstanding needs maintain accurate information and work with internal teams to ensure customers receive timely assistance. This position is well suited for someone who is organized responsive and comfortable managing multiple priorities.
Responsibilities
- Coordinate day-to-day customer service requests and follow-up activities
- Communicate with customers regarding questions updates and service needs
- Track incoming requests and help ensure appropriate follow-through
- Provide accurate information about company products services programs and available resources
- Maintain organized records of customer interactions and outstanding items
- Coordinate customer needs with appropriate internal team members
- Monitor open requests and provide customers with relevant updates
- Assist with routine customer questions and determine when additional support is needed
- Help organize customer documentation information and service records
- Maintain current knowledge of company products services and procedures
- Prepare customer information and support materials as needed
- Gather customer feedback and communicate recurring questions or service needs internally
- Support communication between customers and internal departments
- Assist with maintaining customer service processes and documentation
- Help identify opportunities to improve communication and service coordination
- Support customer-facing programs and company initiatives
- Assist with additional customer service projects as needed
Required Skills:
Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.
Required Education:
High School Diplome or Equivalent
