Customer Service Coordinator

How Youll Work

• Location: Onsite 195 King Mill Rd McDonough GA 30253
• Schedule: Monday-Friday (8:00 AM-5:00 PM)
• Compensation: This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $17.00-$19.00 per hour. A final offer amount will depend on factors such as prior relevant experience skills and location.
• Benefits: Comprehensive package including medical dental and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off holidays and parental leave; plus additional voluntary benefits and employee discounts.
• Additional Compensation: Total compensation may also include other forms of pay such as overtime or discretionary incentives as applicable.

About the Role
As a Customer Service Coordinator youll be the first point of contact for Whirlpool customers and installers managing inquiries resolving issues and ensuring escalations are addressed within strict service-level agreements (SLAs). This role requires deep logistics customer service experience as youll handle scheduling rescheduling order updates installer escalations and follow-up calls while maintaining strong communication across customers Whirlpool and CRSTs internal teams. From performance tracking to problem resolution youll help deliver on CRSTs promise of safe reliable and responsive service.

What Youll Do

• Answer inbound calls from Whirlpool customers and provide timely information and support
• Call customers to provide time windows for upcoming services and complete follow-up calls including 5 Star Survey reminders
• Receive warm leads and process product sales quickly and accurately
• Record track and escalate issues to Whirlpool and CRST managers when necessary
• Manage service orders upload documentation and update Whirlpools systems with accurate information
• Track installer escalations and provide updates to supervisors and managers
• Perform daily tasks including inventory scans service order updates and paperwork completion
• Answer and resolve Whirlpool escalations within SLA timelines
• Act as a liaison between Whirlpool customers CRST service teams and internal departments to ensure clear communication and resolution

What Great Looks Like

• Calm under pressure and able to manage multiple Whirlpool customer needs at once
• Clear empathetic communicator who listens and responds effectively
• Detail-oriented with strong follow-through on documentation and service updates
• Positive team-first attitude with a focus on solutions
• Driven to meet Whirlpools service-level expectations and customer satisfaction goals

Qualifications

Required

• High school diploma or GED
• Proven experience in logistics customer service (transportation distribution or related industry)
• Strong communication skills verbal and written
• Proficiency in data entry and customer management systems

Preferred

• Experience supporting a large national client (e.g. Whirlpool or similar) in logistics or service coordination
• Skilled in handling escalations and conflict resolution in high-pressure environments

Why CRST
For 70 years CRST has been delivering promises and driving success through resilience dedication and talent. Partnering with Fortune 500 companies like Whirlpool we set the standard in safety service excellence and customer satisfaction. At CRST youll find opportunities to grow contribute and make an impact in a company that values relationships and results.

The CRST Core Values
Safety at the Core of All We Do Integrity in Every Decision and Action Commitment to the Success of Employees Customers Agents Contractors and Communities

Equal Opportunity Employer: CRST The Transportation Solution Inc. is an equal opportunity employer. The Company prohibits unlawful discrimination against any applicant or employee based on race (including hair texture and protective hairstyles) color religion creed religious practices sex (including pregnancy childbirth breastfeeding reproductive health decision-making sexual orientation gender identity gender expression and related conditions) national origin ancestry age disability genetic information military status veteran status marital status or any other status protected by applicable federal state or local law.

Lets Build Something Great
Apply today and join a team that supports Whirlpool customers with excellence. Your opportunity to deliver exceptional service starts here.

Required Experience:

IC