Customer Service Associate

Chef2home offers medically tailored meals delivered to the clients Customer Service Associate is responsible for working directly with both the Insurance Companys Case Managers and their clients to assist them with setting up new business qualifying clients setting up billing making changes to current orders or answering questions regarding their work will be done both over the phone or via email with the Agent responsible for filling out necessary documentation on each interaction.

A good candidate for this position will be proficient in:

Answering calls: Answering inbound calls and making outbound calls

Communication:Ability to communicate effectively in both written and oral communication

Listening: Actively listening to customers to identify their needs concerns and complaints

Problem-solving: Finding solutions to customer needs and answering their questions

Building relationships: Building trust and reliability with customers and clients

Responsibilities will include but are not limited to:

Manage a large number of incoming calls and emails from consumers and case managers

Assist with placement of orders changes or cancellations

Maintain accurate records of consumer and case manager interaction and details of actions taken

Receive and review new referrals for home delivered meals ensuring all necessary information is complete and accurate

Conduct assessments to determine eligibility for home delivered meal services based on program guidelines and funding source requirements

Communicate with Case Managers consumers and caregivers to gather additional information as needed

Collaborate with delivery team to coordinate meal deliveries

Provide excellent customer service to consumers and their families addressing any concerns or inquiries in a timely and professional manner

Maintain confidentiality of client information in compliance with HIPAA regulations

Participate in staff meetings and trainings as required

Requirements:

High school graduate or equivalent

Team player able to work in a dynamic environment

Strong client-facing and communication skills

Excellent communication administrative and multitasking skills

Strong organizational and time management skills

Comfortable using a computer

Required Experience:

IC