Customer Service Associate Merchant Centralized Support

About this role:

Wells Fargo is seeking an Operations Support Associate (Customer Service Associate) in Merchant Centralized Support. Learn more about the career areas and lines of business at .

In this role you will:

• Provide support to internal and external customers in account management operations documentation and technical support
• Complete customer requests for equipment and/or entitlement additions to their Merchant Services account through internal partnership with CPST
• Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies procedures or compliance requirements
• Act as a primary support person for the customer and internal partners supporting customer services
• Provide information to managers as well as internal customers to resolve customer issues

Required Qualifications:

• 6 months of Customer Service Financial Services or Contact Center experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Previous Merchant Services experience
• Experience managing a pipeline of work from assignment to completion
• Experience navigating policies procedures and regulation requirements in alignment with role
• Ability to navigate multiple computer system windows applications and utilize search tools to find information
• Client support with account management experience
• Ability to execute in a fast paced high demand environment while balance multiple competing priorities
• Strong attention to detail and accuracy skills
• Ability to communicate effectively with business partners and project managers
• Ability to manage to production goals deadline and various metrics
• Knowledge and understanding of back-office support in a financial industry

Job Expectations:

• This position offers a hybrid work schedule
• Hours: 6:00am - 3:00pm MST or 8:00am - 5:00pm CDT
• This position is not eligible for Visa sponsorship.
• Relocation assistance is not available for this position.

Posting Location:

• 1150 W. Washington St. - Tempe AZ
• 800 S. Jordan Creek Pkwy - West Des Moines IA

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.