Customer Service, Associate
Job Location:
Highlands Ranch, CO - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
THIS ROLE IS ON-SITE IN LITTLETON CO.
Division: National Medical Supply / National Medical At Home / JPXpress / Elite Pharmacy
Department: Operations
Reports To: Customer Care Lead
Position Summary
Provides customer support and coordinates services. Performs duties in accordance with assigned responsibilities and organizational policies.
Core Responsibilities
- Respond to inbound patient inquiries professionally
- Schedule deliveries and services
- Verify order details and information
- Resolve routine issues and escalate complex concerns
- Route requests across departments
- Conduct proactive outreach for ongoing needs
- Maintain accurate customer records
- Communicate service updates
- Identify recurring issues and escalate trends
- Support continuity of care
Compliance Responsibilities
- Follow company policies Medicare/Medicaid requirements and accreditation standards
- Complete required training competency assessments and ongoing education based on role responsibilities
- Ensure accuracy completeness and timeliness of documentation
- Report concerns errors or compliance issues through established channels without fear of retaliation
- Report patient/customer concerns or complaints and support resolution in accordance with company processes
- Participate in audits monitoring and performance improvement activities
- Support adherence to organizational policies and regulatory requirements in daily work
Minimum Qualifications
- 12 years customer service experience
- Healthcare experience preferred
- Ability to use required systems applications and technology to perform job responsibilities
- Meets and maintains qualifications required for the position
Benefits
NMS offers benefits to qualifying employees. Benefits include:
- Medical Dental Vision (after 60 days)
- 401K with match
- Paid Time off
- Paid Holidays
Application Deadline: August 11 2026
EEO Statement
National Medical Supply Inc is an Equal Opportunity Employer. We do not discriminate on the basis of race color religion creed national origin sex sexual orientation gender identity gender expression age disability marital status veteran status genetic information or any other characteristic protected by applicable federal state or local law.
ADA / Reasonable Accommodation Language
We are committed to providing reasonable accommodations to qualified individuals with disabilities. If you require an accommodation to participate in the application or interview process please contact Human Resources at
Required Experience:
IC
