Customer Service Assistant

POCOCK & SHAW LIMITED operates in customer service supporting clients remotely across the United States. This role exists to manage daily inquiries resolve client issues and ensure consistent communication standards across all support channels.

• Handle incoming customer inquiries via email chat and phone channels within established response times.

• Investigate and resolve customer complaints maintaining accurate records of all support interactions.

• Communicate product and service information clearly to clients.

• Collaborate with team members to identify recurring customer issues and propose process improvements.

• Strong written and verbal communication skills in English.

• Experience in customer service or a client-facing support role.

• Ability to manage time effectively in a remote work environment.

• Familiarity with standard ticketing systems and customer support software.

The salary for this position is USD per month.

In your first weeks you will complete onboarding on our support systems and begin handling live customer tickets alongside experienced team members. You will soon take ownership of standard support workflows and manage inquiries independently. If you match most of these requirements and are ready to support clients remotely we encourage you to apply.