Customer Service Assistant
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Monthly Salary:
Experience Required:
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Job Summary
We are seeking a Customer Service Assistant to support daily customer interactions and help provide a friendly efficient and professional experience. This role assists customers with general questions provides information about company products and services and supports the customer service team with follow-up and administrative tasks.
The Customer Service Assistant will work directly with customers while helping keep communications and service activities organized. This position is well suited for someone who is approachable dependable and enjoys helping people.
Responsibilities
- Assist customers with general questions and routine service needs
- Provide accurate information about products services programs and current offerings
- Help customers understand available options and resources
- Respond to routine inquiries in a professional and timely manner
- Direct questions requiring additional assistance to the appropriate team member
- Assist with basic customer requests and follow-up activities
- Maintain organized records of customer interactions and requests
- Update customer information and internal documentation as needed
- Help track outstanding questions and follow-up items
- Maintain knowledge of company products services and basic procedures
- Prepare informational materials and customer resources when needed
- Gather customer comments and communicate relevant feedback to the team
- Support customer-facing programs and activities
- Coordinate with other team members to help address customer needs
- Follow established service procedures and communication standards
- Provide general administrative support to customer service activities
- Assist with additional customer-focused projects as needed
Required Skills:
Qualifications Strong verbal and written communication skills Professional and client-focused demeanor Excellent organization and attention to detail Strong interpersonal and relationship-management skills Ability to manage multiple requests and priorities Reliable follow-through and time management Strong problem-solving skills Ability to work independently and collaboratively Comfortable working in a fast-paced environment Basic computer and data-entry skills Comfortable learning CRM and account management systems Previous experience in client services account support customer service account management sales support administrative support hospitality retail or another client-facing environment is helpful but not required.
Required Education:
High School Diplome or Equivalent
