Customer Service Assistant 1 (PN )

What Our Employees Have to Say:
BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include:

• BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work.
• I have worked at several state agencies and BWC is the best place to work. Best place to work in the state and with a sense of family and support.
• I love the work culture helpfulness and acceptance Ive been embraced with at BWC.
• I continue to be impressed with the career longevity of our employees their level of dedication to service pride in their work and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC.

If you are interested in helping BWC grow please click this link to read more and then come back to this job posting to submit your application!

What Youll Be Doing

• Schedule Independent Medical Examinations (IME) with physicians on the BWC Disability Evaluators Panel ensuring evaluations for Extent of Disability (EOD) and 90-Day exams are scheduled efficiently
• Coordinate with doctors on the BWC Disability Evaluators Panel to schedule Independent Medical Examinations (IME) including assessments for Maximum Medical Improvement (MMI) 90-day exams and additional allowances
• Schedule C-92 exams for Percentage of Permanent Partial Disability (%PPD) awards increases and newly allowed conditions
• Index and rename documents received via fax before electronically filing them into injured workers claims
• Provide customer service via phone and in person responding to general inquiries from injured workers attorneys and employers
• Receive sort and distribute incoming mail and deliveries

At the State of Ohio we take care of the team that cares for Ohioans. We provide a variety of quality competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off including vacation personal sick leave and 11 paid holidays per year
• Childbirth Adoption and Foster Care leave
• Education and Development Opportunities (Employee Development Funds Public Service Loan Forgiveness and more)
• Public Retirement Systems (such as OPERS STRS SERS and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Knowledge of: office practices & procedures; public relations; federal &/or state laws rules policies &/or procedures
applicable to inquiries complaints &/or transactions being processed;* typing/keyboarding.

Skill in: operation of office equipment (e.g. multi-line or single line telephone photocopier facsimile machine teletype cash register/cash counter adding machine);* operation of personal computer or computer terminal.

Ability to: apply applicable laws rules policies & procedures to respond to inquiries requests &/or complaints &/or process transactions involving several variables within familiar context; handle routine contacts in writing &/or by telephone teletype e-mail in-person &/or other means of communication with variety of internal & external customers some of whom may be irate; collate & classify information about data people or things; prepare &/or maintain accurate records & reports; work alone on most tasks.

SupplementalInformation:

EEO & ADAStatement:
The State of Ohio is anEqual Employment Opportunity Employer and prohibits discrimination andharassment of applicants or employees due to protected classes as defined inapplicable federal law state law and any effective executive order.

The Ohio Bureau of WorkersCompensation is committed to providing access and reasonable accommodation inits employment opportunities pursuant to the Americans with Disabilities Actand other applicable laws. To request reasonable accommodations related todisability pregnancy or religion pleasecontact the ADA

BWC OCSEA SelectionRights:
This position shall be filled in accordance with the provisions of the OCSEACollective Bargaining Agreement. BWC bargaining unit members have selectionrights before non-bargaining unit members. All other applications will only beconsidered if an internal bargaining unit applicant is not selected for thisposition.

Salary Information:
Hourly wage is expected to be paid at step 1 of the pay range associated withthe position for candidates who are new employees of the state. Current employees of the state will be placedin the appropriate step based on any applicable union contract and/orrequirements of the Ohio Revised Code. Movement to the next step of the payrange (a roughly 4% increase) will occur after six months assuming jobperformance is acceptable. Thereafter an employee will advance one step in thepay range every year until the highest step of the pay range is reached. Theremay also be possible cost of living adjustments (COLA) and longevitysupplements begin after five (5) years of state service.

Transportation:
Position may require travel; therefore persons occupying this position must beable to provide own transportation &/or legally operate a state-ownedvehicle.

EducationalTranscripts:
For any educational achievements to be considered during the screening processyou must at least attach an unofficial transcript that details the courseworkyou have completed.

All applicants must submit anOhio Civil Service Application using the online Ohio Hiring Management applications will not be accepted.

Background Check:
Priorto an offer of employment the final applicant willbe required to sign a background check authorization form and undergo acriminal background check. Criminal convictions do not necessarily preclude anapplicant from consideration for a position.