Customer Service Agent

Dutuc bridges brand strategy content campaigns and growth under one calm memorable identity. Above the water sharp marketing. Underneath relentless execution.

We are seeking a friendly and motivated Customer Service Agent to assist customers answer questions provide product and service information and support positive customer experiences. This entry-level opportunity is ideal for someone who enjoys helping people communicating clearly solving routine concerns and building strong customer relationships.

• Answer questions regarding products services and company offerings.
• Provide accurate and helpful information.
• Assist customers with routine questions requests and concerns.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers to ensure a positive experience.
• Support customer satisfaction and relationship-building initiatives.
• Assist with customer outreach and promotional activities.
• Maintain organized records of customer interactions and follow-ups.
• Communicate customer feedback to appropriate team members.
• Collaborate with colleagues to support daily customer service goals.
• Represent the company professionally during customer interactions.
• Participate in ongoing training and professional development.

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly patient and professional demeanor.
• Customer-focused attitude.
• Strong interpersonal and problem-solving skills.
• Good organizational and time management abilities.
• Comfortable interacting with customers in person and by phone.
• Reliable adaptable and motivated to learn.
• Previous customer service sales retail hospitality or related experience is a plus but not required.

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching