Customer Service Administrator

• Greet visitors customers vendors and applicants in a professional and
• welcoming manner.
• Answer and direct incoming telephone calls.
• Manage incoming and outgoing mail and deliveries.
• Maintain reception area in a clean and professional appearance.
• Provide friendly and professional first point of contact for guests ensuring a positive and efficient check-in experience
• Accurately enter review and process customer orders received via email EDI and occasional phone communication ensuring data accuracy and timely order fulfillment
• Build and maintain positive relationships with customers
• Assist with Macola customer item number updates pricing and job quotes when requested
• Completes the Daily Morning Report information prior to 10:00 am for the daily production meeting including updating backorder tracking information
• Coordinates delivery sequence communication with external customers/trucking companies each day once load is confirmed by our shipping supervisors
• Manage customer requests for supplemental freight to maximize trailer utilization and revenue
• Serve as the liaison between external customers and the Production Team by addressing customer concerns and communicating IQ-related information to support operational efficiency
• Communicate order placement reminders when necessary to our external customers
• Order and maintain office supplies.
• Maintain pool vehicle schedule.
• Assist with company events meetings and employee activities.
• Maintain employee report off log.
• Prepare new hire paperwork and onboarding materials as needed.
• Coordinate pre-employment activities including background checks and drug screenings.
• Maintain employee information in Fastenal machines.
• Post announcements in company bulletin boards.
• Update electronic communication boards.
• Coordinate employee recognition programs and engagement activities.
• Support with special projects as assigned.
• Other duties as assigned.

Qualifications :

• High school diploma or general education degree (GED)
• Professionalism in presence and in all communication
• Supports the objectives of HCP and the Sales Department
• Must be able to prioritize and multi-task with attention to detail
• Proficiency in Microsoft Excel Word and working knowledge of Power Point
• Ability to work as a team player
• Computer graphic software a plus

Additional Information :

All your information will be kept confidential according to EEO guidelines. This position is onsite only and does not offer remote work options. 

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time