Customer Reliability Engineer Pipeline

No Sponsorship available for this position.

This position requires moderate travel; a company car will be provided.

The Pipeline Support Engineer is a key customer-facing professional responsible for managing engineering review troubleshooting efforts technical discussions offering reliability improvement solutions and ensuring customers are well trained with our products and services. This role serves as a key liaison between customers and internal teams to ensure exceptional field service support equipment reliability improvement technical alignment and customer satisfaction.

Responsibilities include but not limited to the following:

Facilitate all Tear-Down & Inspection report initiatives for Texas and Oklahoma pipeline operators

Participate in pipeline operator Root Cause Failure Analysis initiatives

Provide technical support for field commissioning efforts equipment installation in field/pump shops and field troubleshooting support requests from pipeline operators

Assist local account management with I-Project and seal design projects per pipeline operator requests

Manage ServiceMax for pipeline operators utilizing our reliability software package

Compile KPIs per various pipeline operator demand and customer engagement with focus on performance reliability bad actor equipment lists repair cycle times etc.

Assist with facilitating pipeline operator training for Texas and Oklahoma pipeline operators.  Training focuses on pipeline functional groups to include reliability engineering maintenance and operations.

Qualifications :

Bachelors degree in engineering required ME preferred.

Minimum 2 years of Engineering experience with customer interfacing preferred

Proficiency with Microsoft Office applications and skillset to learn internal John Crane engineering software quite

Ability to interpret technical documentation blueprints and product specifications.

Strong communication relationship-building and conflict-resolution skills.

Excellent analytical organizational and problem-solving abilities.

Ability to manage multiple priorities and work effectively across cross-functional teams.

Demonstrated leadership mentoring and collaboration capabilities.

Experience in working with culturally diverse stakeholders in a global organization is preferred.

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Additional Information :

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers - Smiths Group plc)

Remote Work :

No

Employment Type :

Full-time