Customer Quality Engineer
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Job Summary
Job Description:
ITW Shakeproof Fasteners is a division of Illinois Tool Works (ITW) which supplies cold headed & metal stamped fasteners totaling approximately $200M in revenue annually. Manufacturing/Warehouse locations include Watertown WI Milwaukee WI Broadview IL Elgin IL Machesney Park IL and Iron Ridge WI with a Sales and Innovation / Strategic Marketing team primarily in Troy Michigan. We serve major OEMs and their tier suppliers direct and through distribution channels in the automotive and industrial markets. ITW Shakeproof Fasteners drives profitability by leveraging its innovative solutions and application engineering allowing us to enhance our customers competitive advantage. Known for innovation diversification and excellent financial performance. We are never whether we know it or not more than a few steps from an innovative ITW solution.
This position is a divisional resource responsible for ensuring exemplary support of quality complaints at our automotive and industrial customers. The Quality Engineer is instrumental in ensuring product quality for customers and investigating and remediating potential issues. As a customer facing role the individual should expect frequent travel to our customer locations (primarily in the Midwest).
ESSENTIAL FUNCTIONS:
Actively manage inspection/quality practices to eliminate escapes and minimize customer returns.
Review and track all internal and customer quality concerns (NCRs). Work with customers engineering operations and vendors and other company functions to determine appropriate corrective actions and facilitate the effective closure of these actions.
Report on the performance of the QMS metrics and all related issues during Management Reviews or as appropriate. Recommend appropriate improvements.
Maintain all Quality Assurance records.
Support internal and supplier audits as required by customers and the companys Quality Management System. Serve as the organizations Management Representative for audits from outside sources.
Drive cost improvement productivity and continuous improvement initiatives throughout the division including Six Sigma SPC and lean manufacturing initiatives.
Provide or facilitate the realization of training to employees as required including indirect mentoring of maintenance and production resources.
Support and enforce all plant safety and environmental requirements and policies.
MINIMUM QUALIFICATIONS:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelors degree in Engineering or at least 5 years of relevant functional experience.
Preferred two (2) to five (5) years relevant experience in Metals or Automotive.
Proficiency in ISO 9001 and IATF 16949
Proficiency in Microsoft Office applications: Outlook 365 SharePoint OneNote Lync Word Excel PowerPoint etc.
Independent and organized work style: ability to effectively manage time and prioritize workload adapt to change and consistently meet deadlines.
Must possess good interpersonal communication (verbal and written) critical thinking organizational statistical and strong computer skills.
Must be able to work closely with customers suppliers manufacturing managers and sales to resolve quality issues.
Must have ability to motivate coach and lead others.
Pragmatic and results-oriented analytical with strong attention to detail.
Compensation Information:
Annual salary for this position ranges from $75000 - $90000
A full range of medical dental vision 401K plus up-to-six percent (6%) match and retirement accumulation plan wellness program paid parental leave adoption benefits short- and long-term disability education assistance and gift & volunteer matching program are also available.
ITW is an equal opportunity employer. We value our colleagues unique perspectives experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer ITW is committed to equal employment opportunity and fair treatment for employees beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race color sex gender identity sexual orientation religion national origin age disability protected Veteran status or any other characteristic protected by applicable federal state or local laws.
Required Experience:
IC
About Company
ITW (NYSE: ITW) is a Fortune 300 global multi-industrial manufacturing leader with revenue of $16.1 billion in 2023. The companys seven industry-leading segments leverage the unique ITW Business Model to drive solid growth with best-in-class margins and returns in markets where highl ... View more
