Customer Operations Post Sales Multi-Product

Your role and responsibilities:

In this role you will have the opportunity to support with the accurate end-to-end resolution of post-sale customer requests. Each day you will assist in resolving warranty products customer complaints and disputes in a timely manner to ensure customer satisfaction. You will also showcase your expertise by analyzing trends within the claims process to highlight any repetitive failures to further support continuous improvement.

This role is contributing to the Electrification Distribution Solutions Division in the United States.

You will be mainly accountable for:

• Ensuring the resolution of post-sale customer requests/complaints/disputes.

• Tracking any disputes that arise and proactively coordinating with the necessary functions to ensure faster resolution.

• Working with the manager in providing appropriate solution for customer claims coordinating with the related teams to ensure complete handling of the complaints and ensuring containment actions returns credits and/or debits are processed.

• Collecting and archiving the documentation regarding requests/claims/disputes within the target timeline and ensuring all outcomes/actions are recorded and closed in the systems within your scope of responsibility.

• Bachelors Degree in Electrical or Mechanical Engineering with Minimum of 4 years of experience in electrical equipment design manufacturing or testing OR High School Diploma / GED with a minimum of 8 years experience in electrical equipment design manufacturing or testing.

• Demonstrated ability in problem solving and working well with others across business functions

• Proven analytical and organizational ability

• Electrical distribution equipment experience low or medium voltage switchgear design manufacturing application or operation

• Experience with SAP and or Sales

• Demonstrated verbal and written Communication skills

• Strong computer skills including Word Excel. Outlook and Teams

• Lead initiatives of moderate scope and impact

• Candidates must already have a work authorization that allows them to work for ABB in the United States

More about us:

ABBs Distribution Solutions Division facilitates the efficient and reliable distribution protection and control of power by improving electric power quality while strengthening the resilience of the grid. The Division offers segment-specific products and solutions that largely serve utilities industry and infrastructure segments often providing the requisite medium voltage link between high-voltage transmission systems and low-voltage users. With ABB Ability enabled connected solutions at its core the offering includes medium-voltage air- and gas-insulated switchgear (1 to 66 kilovolts) indoor and outdoor circuit breakers reclosers fuses contactors relays instrument transformers sensors motor control centers as well as low-voltage switchgear for the ANSI standard markets.

Why ABB

Whats in it for you:

We want you to bring your full self to workyour ideas your energy your ambition. Youll have the tools and freedom to grow your skills shape your path and take on challenges that matter. Here your work creates impact you can see and feel every day.

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.#LI-Hybrid

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D 100% employee paid up to maximums

• Short Term Disability up to 26 weeks Company paid

• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.

• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance

• Parental Leave up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

While base salary is determined by things such as the successful applicants qualifications and experience this position is expected to pay between $83300 and $133280 annually.

We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.