Customer Operations Coordinator

At Sensient Technologies we are experts in science art and innovation of color and flavor. We are market savvy and visionary. We are problem solvers and we will be better with you.

We are looking for a Customer Operations Coordinator to support our Colors Group business in Sauget IL. You willwork cooperatively with team members in order to service our existing customers. You will work in a team centric environment that provides opportunities for skill and career growth.

What Youll Do:

• Be responsible for order administration processing follow-up contract review problem resolution and customer requests for multiple business units.
• Accurately and efficiently process customer transactions such as orders quotes debits credits or returns.
• Communicate with planners and shipping personnel to ensure on-time deliveries and advise customers of delays if needed. Review production and shipping schedules to determine impact on customers expected deliveries.
• Perform a variety of customer transactions such as; order entry processing follow-up and contract review.
• Work with account managers product managers sales administrative staff as well as shipping production and lab to resolve discrepancies/missing information.
• Resolve routine customer issues and customer requests communicate with account managers and customer service managers regarding any special situations.
• Manage multiple priorities and deadlines effectively while maintaining strong attention to detail and organizational skills.

What Youll Bring:

• A bachelors degree is preferred along with 3-years of customer service experience.
• Strong communication skills including ability to capture the detail of a situation and communicate accurately professionally and completely verbally and in writing.
• Ability to multitask while maintaining high degrees of attention to detail accuracy and poise.
• Effective personal time management and organization skills.
• Solid proficiency in JD Edwards (JDE) and experience in a Microsoft Office environment (Word Excel Power Point) is desired

What Youll Get:

• An opportunity to collaborate with your colleagues onsite 5-days per week.
• Excellent compensation benefit offering and development opportunities.
• A thorough and effective training experience during onboarding and beyond.

About Sensient:
Sensient Technologies Corporation is a leading global manufacturer and marketer of colors flavors and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems cosmetic and pharmaceutical systems specialty colors and other specialty and fine chemicals. The Companys customers include major international manufacturers representing most of the worlds best-known brands.

About Sensient Colors:
Sensient Colors is a leading developer producer and supplier of natural and synthetic color systems for customers around the globe. The Companys high-performance products play a vital role in the manufacture of foods and beverages cosmetic and pharmaceutical colors and coatings and colors for agricultural uses household cleaners and paper products.

The hourly rate for this position is $27.00 - $30.00per hour USD. Pay within the range is based on several factors which may include but are not limited to education work experience specialized training and labor market addition to salary Sensient is proud to offer a comprehensive benefits program to support the holistic well-being of our employees and their families.

SPONSORSHP: Due to our inability to offer visa sponsorship we can only consider candidates who are authorized to work in the US without the need for employment visa sponsorship.
RELOCATION: We are unable to offer relocation assistance. The successful candidate will be expected to work at Sauget IL and must reside in area or be willing to commute.
THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Sensient Technologies and we will not be liable for any fees or obligations related to those submissions.

Sensient is an Equal Opportunity Employer headquartered in Milwaukee Wisconsin USA.

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