Customer Learning Solutions Specialist Americas

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Learning Solutions Specialist drives adoption of Cytivas customer education portfolio. Working closely with customers and cross-functional teams the role helps accelerate product adoption operator readiness and customer self-sufficiency through effective use of Cytivas learning solutions. The role focuses on customer engagement enablement and insight generation rather than direct sales ownership.

This position reports to the Senior Director Learning Solutions and is part of the Learning Soltuions education team located in United States of America working remotely to cover the Americas Australia New Zealand and India.

What you will do:

• Customer education expertise & enablement: Serve as the regional expert on Cytivas customer education portfolio enabling customer-facing teams to effectively position and recommend learning solutions.

• Customer engagement & adoption: Engage with customers to understand education needs recommend appropriate learning pathways support demonstrations and onboarding and drive adoption across the customer lifecycle.

• Support strategic learning opportunities: Partner with Commercial teams on customer discussions requiring learning expertise supporting needs discovery solution scoping and learning-related customer engagements.

• Customer insight & continuous improvement: Gather customer feedback identify adoption barriers and emerging needs and provide actionable insights to improve the learning portfolio and customer experience.

• Cross-functional collaboration: Collaborate with Commercial Product Management Operations Customer Success and technical teams to ensure consistent and effective customer learning experience.

Who you are:

• 3 years experience in customer education customer training technical training customer success or a related customer-facing role.

• 3 years experience within the life sciences biotechnology biomanufacturing bioprocessing or other technical or regulated industry.

• 3 years experience delivering training onboarding enablement or knowledge transfer programs for customers or end users.

• 3 years experience supporting customer adoption or implementation of products services or technical solutions.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• Ability to travel globally 50% of time.

It would be a plus if you also possess previous experience in:

• Experience with digital learning platforms learning management systems (LMS) virtual training simulation augmented reality mixed reality or other technology-enabled learning solutions.

• Experience supporting product launches or commercial enablement activities.

• Knowledge of adult learning principles and learning program design.

At Cytiva we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Cytiva can provide.

The annual salary range for this role is $100000 - $125000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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