Customer Experience Specialist

Customer experience specialists are a key business team member who provide potential and existing customers with exceptional services. They identify customer needs respond to customer queries and collaborate with internal departments to optimize customer services and brand Responsibilities:Manage the order to cash process and engage with supply chain and commercial team members to deliver an exceptional customer experienceReceive process and expedite customer orders: order entry price administration scheduling of deliveries customer service and sales support activitiesAssist Account Managers with customer updates debits credits sample requests and new account set-upProcess and distribute daily reports essential to on time delivery and invoicingCross train with co-workers across the Customer Experience Team to provide backup supportPosition Overview:Resolve issues beyond your core responsibilities with the expectation to continuously improve the customer customers needs and take proactive appropriate actions to exceed expectations using your knowledge of the business and our change while embracing digital solutions and driving process your education in Business Administration Supply Chain or similar field to expertly manage the order to cash process. You will anticipate customer needs and provide recommendations based on order patternsWhere feasible drive financial results for your customers and identify opportunities for upselling and identifying deviations from Customers customer satisfaction through driving continuous improvement complex order-to-cash processes and manage competing priorities assist in strategic decision making and continuously look for opportunities to improve processes and policies that impact the customer experience. You will present gain agreement and implement solutions to complex customer best practices across the organization to accelerate business and interface with commercial teams to have an in depth understanding of the customers and their market. actively engage in discussion with customers and the commercial organization to contribute to business growth and identify and prioritize opportunities develop sustainable solutions contribute to account plans and champion continuous the resolution of order exceptions and issues impacting the customers order as well as utilize or establish reporting processes to identify and communicate solutions in a timely and professional manner to all independently be a self-starter and lead change in a team setting. Exhibit strong time management and organizational skills organization capabilities while maintaining adaptability and acting as a result-oriented team will be a champion for digital tools and approaches. The ability to identify and implement digital solutions will be an essential skill for success. You will engage customers and promote digital commerce tools and resources to enable self-service and to improve engagement with our robust knowledge of Microsoft Office SAP or other relevant Enterprise Resource Planning will be essential as you manage the customers eCommerce platform actively pursue eSolutions to suit the : Must have experience using Microsoft Office Suite specifically Excel SAP/ERP CRM software EDI Microsoft Dynamics experience strongly preferred3 Years Customer Service customer logistics or related experienceAccount management experience preferredThe hourly range for this role is: $23.50 to $31.30