Customer Experience Specialist

As a Customer Experience Specialist here at Honeywell you will be responsible for ensuring customer satisfaction related to aftermarket sales by coordinating and communicating with various departments to achieve timely and accurate order processing and on-time material shipment. You will work directly with customers to handle order processing pricing and spares-related inquiries while demonstrating excellent customer service skills.

You will report directly to our Sales Manager and youll work out of our Arvada Colorado location on an On-site work schedule.

In this role you will impact customer retention and satisfaction by delivering timely solutions maintaining accurate product records and fostering strong customer relationships all while supporting the efficient operation of the aftermarket sales process.

KEY RESPONSIBILITIES

• Provide outstanding customer service to exceed customers expectations.
• Deliver solutions with a sense of urgency prioritizing customers needs and acting quickly to resolve their issues.
• Communicate clearly and frequently with customers keeping them updated on the progress and status of their requests.
• Interface directly with customers representatives and distributors within the Sundyne infrastructure.
• Coordinate pre-sales activities with departments such as Product Planners Purchasing Engineering Field Service Accounting and Sales to ensure commitments are met.
• Review and process orders accurately through the e-commerce system including configuring quoting and pricing assemblies and motors.
• Create item masters determine pricing and lead times and apply Channel Partner discounts as per contractual agreements.
• Maintain accurate product records including field modifications upgrades and conversions.
• Administer return material authorizations and issue credit adjustments as required within company policy.
• Provide emergency 24/7 service support during non-working hours as needed.
• Develop and communicate recommendations for system improvements pricing and procedures; create or modify training documents.
• Build and maintain positive professional relationships with customers to enhance company reputation.
• Provide coverage for the reception desk as needed.

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary leading-edge work and developing solutions side-by-side with dedicated experts in their fields Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical Dental Vision and Life Insurance; Short-Term and Long-Term Disability; 401(k) match Flexible Spending Accounts Health Savings Accounts EAP and Educational Assistance; Parental Leave Paid Time Off (for vacation personal business sick time and parental leave) and 12 Paid Holidays.Learn more

The salary range for this position is ($35400.00 - $44300.00). Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer including but not limited to the scope and responsibilities of the position the candidates work experience education and training key skills as well as market and business considerations.

The application period for the job is estimated to be 40 days from the job posting date; however this may be shortened or extended depending on business needs and the availability of qualified Date: August 6 2026.

YOU MUST HAVE

• 2 or more years of experience in a related customer-facing role.
• Strong knowledge of Office365 JD Edwards or other ERP systems and CRM software such as MS Dynamics or Salesforce.
• Basic ability to read engineering drawings.
• Strong problem-solving skills and attention to detail.
• Ability to multitask and communicate clearly and frequently with customers.

WE VALUE

• High school diploma or G.E.D. required; associate degree or higher preferred.
• Experience in fluid handling or manufacturing industries is a plus.
• Ability to work in a fast-paced environment and provide solutions with urgency.
• Strong interpersonal skills and a customer-focused attitude.

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global pure-play automation company with a legacy of innovating to help solve the worlds most mission-critical challenges enhancing the quality of life for people and communities around the world. We serve the building industrial and process sectors with a broad portfolio of services solutions and products underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50000 employees with decades of data from our global installed base we are uniquely positioned to lead the industrial sectors transition from automation to autonomy.Learn more

THE BUSINESS UNIT

Headquartered in Arvada Colorado Sundyne is a leading manufacturer of highly reliable and efficient centrifugal pumps and compressors for use in the oil and gas petrochemical chemical power generation and water processing industries. The Sundyne product portfolio features innovative high-speed integrally geared multistage and sealless technologies that meet API and ISO standards. With a global channel consisting of more than 300 sales and service locations and a manufacturing network employing over 1000 people across 5 facilities Sundyne provides high-quality engineered fluid handling solutions to customers worldwide. For additional information visit.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status.Learn more

Due to compliance with U.S. export control laws and regulations candidate must be a U.S. Person which is defined as a a U.S. permanent resident or have protected status in the U.S. under asylum or refugee status or have the ability toobtain an export authorization