Customer Experience Program Manager EPIC Lab

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

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Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Role Overview

Applied Materials is seeking aCustomer Experience Program Managerto support our innovative EPIC Lab. This role is acustomer-facing positionfocused on delivering a seamless high-touch experience for customers engaging with our advanced lab environment.

In this role you will act as aprimary point of contactfor customers ensuring all aspects of their engagementfrom onboarding to on-site visitsare coordinated efficient and aligned with businessobjectives. You will partner closely with internal stakeholders across engineering operations and leadership todevelop customer operationmodeltoorchestrate a world-class customer experience.The operation modelconsistsofcoordination and synchronization of end-to-end operationsfor EPIC customer engagement. This requires working across all operational teams that support EPIC customers to build a connected repeatable business process and experience.

Key Responsibilities

Customer Experience & Engagement

Serve as theprimarypoint of contactfor customers visiting or engaging with the EPIC Lab

Manage the end-to-endcustomer journey including visit planning onboarding and follow-up

Ensure ahigh-quality white-glove experiencetailored to customer needs and expectations

Build strong relationships with customers to understand priorities and ensure satisfaction

Program Coordination & Operations

Drive customer operation modeldevelopmentand alignment betweenfunctional teams.

Coordinateand synchronizeend-to-end operationsfor EPIC customer engagement.

Work across all operational teams that support EPIC customers to build a connected repeatable business process and experience.

Plan and coordinate customer visits demos and engagements within the EPIC Lab

Align schedules resources andlogisticsacross multiple internal teams

Track and managecustomer engagement programs ensuring smooth execution and delivery

Maintain documentation timelines and communication for all customer activities

Cross-Functional Collaboration

Partner with engineering lab operations and business teams to coordinate customer support

Act as abridge between technical teams and customers ensuring clear communication

Identifyand escalate issues proactively to ensure fast resolution

Continuous Improvement

Gather customer feedback and insights to improve processes and experience

Recommend enhancements to workflows tools and engagement strategies

Support development of best practices for customer interaction within the lab environment

Qualifications

Bachelors degree in Business Communications or related field (or equivalent experience)

7 years of experience incustomer experience program management operations or business support roles

Experience incustomer-facing roles within technology semiconductor or lab environments

Strong organizational and project coordination skills

Excellent communication and interpersonal skills

Ability to manage multiple priorities in a fast-paced customer-facing environment

Preferred

Background in hospitality concierge services or high-touch customer engagement models

Familiarity with program management tools and CRM systems

Key Competencies

Customer-first mindset with strong attention to detail

High levelof professionalism and executive presence

Strong problem-solving and coordination abilities

Ability to thrive in a cross-functional dynamic environment

Required Experience

5 years of experience incustomer experience program management business operations or client-facing roles

Proven ability to manageend-to-end customer engagementsor programs in a fast-paced environment

Strong organizational and coordination skills with experience handlingmultiple stakeholders and priorities simultaneously

Excellent communication skills with the ability to interact professionally withcustomers executives and cross-functional teams

Demonstrated ability to deliver ahigh-touch concierge-style experience

Why Join Us

This is a unique opportunity to be at the forefront of Applied MaterialsEPIC Lab innovation playing a critical role in shaping how customers experience ourcutting-edgecapabilities. You will havedirectimpact on customer satisfaction engagement and overall business success.

Additional Information

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Relocation Eligible:

The salary offered to a selected candidate will be based on multiple factors including location hire grade job-related knowledge skills experience and with consideration of internal equity of our current team addition to a comprehensive benefits package candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program as applicable.

For all sales roles the posted salary range is the Target Total Cash (TTC) range for the role which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

In addition Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process please contact us via e-mail at or by calling our HR Direct Help Line at option 1 and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.