Customer Experience Manager Customer Service Manager
Job Location:
Aurora, CO - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
My client a long-standing medical device manufacturer is hiring a leader for its Customer Experience Team onsite in Aurora IL. Every sales order inquiry and complaint runs through this team and how you lead it shapes what customers experience.
Why You Should Apply
- A new team you get to shape
- A lean organization where if you have an idea go for it
- Regular product launches and room to grow the team
- $90K-$100K base plus a 10% bonus
- Full benefits package including medical dental vision and 401k
What Youll Be Doing
- Lead and develop a three-person team
- Oversee accurate on-time sales order processing
- Resolve customer and sales team inquiries and complaints
- Partner with Quality Control on returns and complaint handling
- Report KPIs and action plans to senior leadership
- Refine procedures so the team runs more efficiently
About You
- Be able to do the job as described.
- Youve managed a team before
- You take initiative and work independently
- You want a role to grow into long-term
- Bonus: HubSpot Microsoft Dynamics NAV or regulated industry experience
How To Apply
Wed love to see your resume but we dont need it to have a conversation. Email Cat at and tell me why youre interested. Or if you do have a resume ready apply here.
Required Experience:
Manager
About Company
Niche executive search firm with 30+ years specializing in executive search and staffing in Medical Device, Biotech, Pharma, and Diagnostics. Jacobs Management Group is a WBENC certified retained and contingent search firm with 30+ years of industry success and a national network.
