Customer Experience Coordinator

• A positive and collaborative work environment
• Voluntary Life Insurance
• Short and Long Term Disability
• Medical Dental and Vision
• 401K Matching (after 6 months of employment)
• Company work truck is provided
• * offered after 60 days of employment

• Answer incoming customer phone calls emails texts and general inquiries
• Provide friendly professional and timely responses to customers
• Help customers understand where they are in the process and what happens next
• Proactively provide updates regarding appointments permitting scheduling installation inspections service and maintenance
• Follow up on open customer questions and ensure issues are routed to the appropriate team member
• Document customer conversations commitments and important information in company systems
• Help resolve routine customer concerns and escalate more complex issues when appropriate

• Respond to new customer inquiries and leads
• Schedule in-home sales consultations
• Confirm upcoming appointments with customers
• Reschedule appointments when necessary
• Maintain accurate customer contact and appointment information
• Follow up with customers when additional information is needed
• Help ensure leads receive timely communication and do not fall through the cracks

• Welcome new customers after their generator purchase and explain the next steps in the installation process
• Maintain regular communication while customers move through permitting and project preparation
• Coordinate with permitting operations sales and installation teams to provide accurate customer updates
• Schedule installation appointments once projects are ready
• Confirm installation dates arrival windows and customer expectations
• Help coordinate inspection appointments and final project completion
• Follow up after installation to ensure the customer had a positive experience

• Answer service-related calls and help gather initial information from customers
• Schedule generator service and maintenance appointments
• Coordinate technician schedules with customer availability
• Confirm appointments and communicate scheduling changes
• Help customers understand routine maintenance programs and service options
• Follow up on outstanding service items
• Support recurring maintenance scheduling and customer retention efforts

• Maintain accurate sales installation service and maintenance schedules
• Coordinate customer availability with internal teams and field technicians
• Monitor upcoming appointments and proactively address scheduling conflicts
• Communicate changes quickly and professionally
• Ensure customers receive appointment confirmations and appropriate reminders

• Maintain accurate customer information in our CRM and scheduling systems
• Enter notes following customer interactions
• Update project and appointment statuses
• Upload and organize customer documentation when needed
• Track outstanding customer requests and follow-up items
• Assist the Office Manager and operations team with general administrative support

• Genuinely enjoys talking with and helping customers
• Communicates clearly and professionally
• Is friendly and confident on the phone
• Is highly organized and detail-oriented
• Follows through on commitments
• Can manage multiple customers and priorities at the same time
• Is comfortable learning new computer systems
• Takes ownership instead of waiting to be reminded
• Remains professional when customers are frustrated or schedules change
• Enjoys working as part of a small fast-growing team

• High school diploma or GED required
• Previous customer service administrative receptionist scheduling retail hospitality or office experience preferred
• Strong verbal and written communication skills
• Comfortable communicating by phone email and text
• Basic proficiency with Microsoft Office email and web-based software
• Strong organizational and time-management skills
• Ability to accurately enter and maintain customer information
• Ability to learn new systems and processes

• Customer service
• Appointment scheduling
• Call center or customer support
• Home services
• HVAC plumbing electrical roofing solar or construction companies
• Automotive service departments
• Property management
• Medical or dental office scheduling
• CRM or scheduling software

Join The Generator Supercenter Family Here its not just some catchy phrase; its a lifestyle. Were looking for amazing people who believe in helping others through the sales installation and maintenance of whole home generators that empower our customers with peace of mind security and freedom.

^{This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to Generator Supercenter Corporate.}