Customer Experience Center Program Manager Marlborough, MA

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Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Cytiva one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines new medicines and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us working on challenges that truly matter with people that care for each other our customers and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Experience Center Program Manager is responsible for overseeing the daily operations and execution of customer engagements at Cytivas Customer Experience Center (CEC) in Marlborough MA. This role plays a critical part in shaping how customers experience Cytivas full value propositionour endtoend bioprocessing portfolio technical depth and ability to support customers across the entire bioprocessing journey. The CEC serves as a hub for customer visits product demonstrations and strategic engagement and this role ensures every interaction is wellplanned professional and impactful reinforcing Cytiva as the bioprocessing partner of choice. This position reports to the Director of Regional Marketing Americas is part of the Bioprocess Regional Marketing organization and is an onsite role.

What you will do:

• Serve as the primary point of contact for customer visits supporting wellorganized professional experiences through prepared presentations demonstrations and onsite coordination that effectively showcase Cytivas bioprocessing solutions and portfolio value.

• Support the daytoday operations of the Customer Experience Center ensuring the space is consistently ready for customer engagement aligned with brand standards and equipped with current impactful displays and demonstrations.

• Coordinate scheduling visit logistics and administrative workflows partnering with Marketing Sales Product Management Applications and other stakeholders to execute planned customer engagements.

• Manage Marketing Demo logistics including inventory tracking and coordination of inbound and outbound shipments supporting marketing events across North America.

• Collect customer feedback and visit metrics sharing insights with the broader team to support continuous improvement in visit quality center operations and overall customer experience.

Who you are

• Bachelors degree in life sciences engineering marketing or related fieldor equivalent experience.

• Working knowledge of bioprocessing workflows including an understanding of upstream downstream and analytical/QA processes with >5 years of experience working in the industry

• Strong interpersonal communication skills and ability to confidently present to customer groups explain technical concepts at a high level and tailor messaging to diverse audiences.

• Exceptional organizational skills with proven success managing complex schedules and multiple stakeholders.

• High attention to detail and ability to manage multiple outbound and inbound shipments simultaneously without error.

Travel Motor Vehicle Record & Physical/Environment Requirements:

• This is a site-based role with <10% travel expected off-site domestic and/or international.

• Ability to lift move or carry equipment up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Experience in biopharma CDMO operations scientific applications product marketing or technical sales.

• Familiarity with Cytivas product portfolio or adjacent technologies.

• Experience coordinating logistics managing shipments or working with carriers to ensure timely and accurate delivery of equipment or materials.

Cytiva a Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $90000-$95000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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