Customer Experience Center Coordinator

At ABB we help industries run leaner and cleanerand every person here makes that happen. Youll be empowered to lead supported to grow and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

The Customer Experience Center (CXC) Marketing Specialist is the lead contact ambassador and project manager for the ABB Electrification CXC center(s). This position will design implement and measure the overall strategy and processes for ensuring an outstanding customer experience and return on investment for the Electrification business area (BA).

The work model for the role is: Hybrid; Mebane NC #Li-Hybrid

Responsibilities:

• Build a comprehensive strategy to attract engage and activate target audiences for CXC visitations.

• Deliver Electrification branding messaging and value propositions as presented through the CXC offerings including general product and factory knowledge.

• Maintain and manage on-line process for inviting hosting and tracking of a variety of customers employees executives government officials media and other CXC visitors.

• Ensure subject matter experts are on site to support customer visit agenda topics including product experts manufacturing personnel and customer account managers.

• Host and coordinate day-of CXC and factory tours for guests.

• Management and coordination of all meeting and event logistics encompassing activities such as scheduling catering transportation accommodations meeting space design AV requirements security approvals and additional administrative needs (e.g. gifts name tags photos etc).

• Drive awareness of the CXC offering and capabilities by creating various marketing elements including websites videos brochures social media posts newsletters campaigns virtual tours etc.

• Oversight and maintenance of the CXC area and displays to ensure proper performance and manage updates improvements and break/fix activities as needed.

• Engage product sales and marketing teams internally to drive an on-going focus for continued investment for long-term success.

• Project manager for the design and development of additional CXCs across ABB with an Electrification presence. Manage the CXC budget to plan and demonstrate a positive ROI.

• Key performance indicators (KPIs) are engagement metrics (visitors net promoter score (NPS)and digital interactions) and conversion metrics (opportunities /wins orders growth).

• Communicate CXC schedule KPIs and customer feedback to key leadership.

Requirements:

• 5 years of marketing and/or communications experience.

• Strong project management skills and attention to detail.

• Basic understanding of digital marketing including marketing automation platforms and campaign design.

• Ability to work cross-functionally with marketing sales product management and the factory.

• Confident can-do attitude to positively present and represent the ABB brand and culture.

• Firm commitment to the customer and an outstanding customer experience. Candidates must already have work authorization that would permit them to work for ABB in the US

Whats in it for you

We empower you to take initiative challenge ideas and lead with confidence. Youll grow through meaningful work continuous learning and support thats tailored to your goals. Every idea you share and every action you take contributes to something bigger

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D 100% employee paid up to maximums

• Short Term Disability up to 26 weeks Company paid

• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.

• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance

• Paid Parental Leave

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Building a cleaner smarter future takes all kinds of minds: the curious the courageous and the creative. Thats why we welcome people from all backgrounds and experiences.

Ready to make an impact

Apply today or visit to learn more about the impact of our solutions across the globe.