Customer Experience Associate

Customer Experience Associate

$18 per hour Onsite Houston TX 77070 (Vintage Park)

1 Full-Time Role & 1 Part-Time Role Available
Flexible Scheduling Between 7:00 AM and 6:00 PM CST

At WhiteWater Express we are more than just a car wash; we are a company built on respect communication and a passion for people. Our dedicated team members are leaders within the company and we believe that personal growth is the key to our organizational success. If you are a self-starter motivated and ready to take on new challenges we want you to succeed with us as a part of a rapidly growing business.

Position Overview

As a Customer Experience Associate at our Corporate Office youll play an important role in supporting our customers car wash locations and teams across the company. Youll help resolve customer needs manage membership and billing inquiries and partner with different departments to deliver a great customer experience.

This is an excellent opportunity for someone who enjoys helping people solving problems and working in a collaborative office environment. Whether youre looking for a flexible part-time position or your next full-time career opportunity this role offers valuable experience and room to grow within a rapidly expanding company.

Key Responsibilities

• Serve as a go to resource for customers assisting with memberships billing and general account questions through phone email and online support systems
• Deliver friendly professional and timely support that helps create a great customer experience
• Solve customer concerns by researching accounts identifying solutions and explaining membership and service options
• Partner with store teams and other departments to help resolve customer needs
• Identify trends in customer feedback and help turn those insights into opportunities for improvement
• Stay organized manage multiple priorities and meet response time goals
• Participate in special projects and new initiatives as our company continues to grow

Qualifications

• Positive people first attitude and a genuine interest in helping others
• Strong written and verbal communication skills
• Excellent attention to detail with solid writing grammar and editing skills
• Strong organizational skills and the ability to manage multiple priorities
• Confidence using technology and the ability to quickly learn new systems
• Familiarity with Google Workspace and Microsoft Office. Well help you learn the rest
• Customer service office administrative or related experience is a plus but we welcome motivated candidates who are ready to learn and grow
• Ability to successfully complete required background and reference checks

Benefits

Eligible part time team members enjoy a competitive benefits package including:

• Competitive Compensation in Base and Bonus Potential
• Comprehensive Health Benefits (Medical Dental & Vision)
• Pet Insurance is available
• Paid Time Off in addition to Company Paid Holidays
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Pathways to Advancement
• Free Weekly Car Washes

At WhiteWater Express we believe great people are what make a great company. Were looking for motivated individuals who are ready to learn take on new challenges and contribute to a team thats growing quickly.

Whether youre looking for part-time flexibility a full-time career opportunity or a place where you can continue developing professionally WhiteWater is a place where you can learn contribute and grow.

Come grow with us. Wed love to meet you!

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