Customer Experience Associate

Location: Bartlesville OK

Onsite Flexibility: Onsite

• Position Type: Contract
• Contract Duration: 11 months
• Pay Rate: $19.00$20.00 / Hour (USD)
• Shift / Schedule: Any shift including overnight (8pm to 8am) evenings weekends and holidays
• Work Authorization: Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

The Associate of Customer Experience will provide professional and courteous customer service to Phillips 66 Marketers and Dealers regarding their Network connectivity and credit card acceptance Fuel Allocations Supply Management and Extranet Support. The Customer Experience Agent requires 24/7 availability and the ability to provide customers with timely accurate and efficient technical support. This is not an IT help desk position this role is heavy Customer Service.

• Must be willing to work any shift.
• Responding to customer inquiries via phone IM online networks and/or email troubleshooting and resolving issues with credit card processing.
• Troubleshooting Point-Of-Sale hardware software and/or network connectivity issues.
• Facilitating customer supply requests based on guidelines developed by Customer Supply Management (CSM).
• Supporting consumers and Marketer/Dealer through retrieval requests and chargeback inquiries in Credit Card Settlement System.
• Supporting Marketer/Dealer inquiries concerning credit card batch totals and reconciliation.
• Maintain appropriate paperwork and records and required to meet established job performance targets which include customer service productivity and quality standards.
• Maintain technical proficiency in all software hardware and web-based software and platforms assigned and applicable to the role.
• Supporting Marketer/Dealer requests regarding Phillips 66 extranet sites (Bizlink / Lubestream).

• High School Diploma or GED equivalent (required)

• Legally authorized to work in the job posting country
• Willing and able to be available for any current shift including overnight (8pm to 8am) evenings weekends and holidays

• 1 or more years of Information Systems Help Desk / Support experience

• Legally authorized to work in the job posting country

• Marketing business insight
• Familiarity with EPOS equipment
• Demonstrated ability to effectively work within a team environment
• Knowledge of communication devices/methods such as Broadband VSAT and DSL
• Access to and knowledge of downstream systems which interface with the Credit Card System
• Intermediate knowledge of all Microsoft Office software applications
• Intermediate knowledge of computer DSL and VSAT hardware
• Ability to define problems collect data establish facts and draw valid conclusions
• Ability to learn other software and web-based applications per the requirements of this role
• Ability to read analyze and interpret general business periodicals professional journals technical procedures and computer products
• Ability to write professional reports business correspondence and procedure manuals
• Ability to effectively present detailed information and respond to questions from groups of managers clients and/or customers
• Excellent interpersonal and communication skills

• Medical Vision and Dental Insurance Plans
• 401k Retirement Fund

This client is one of the largest integrated downstream energy companies in the world headquartered in Houston with operations and employees across the United States and internationally. The organization manufactures transports and markets energy products and chemical inputs across a diversified business spanning refining midstream transportation and logistics chemicals manufacturing marketing and specialty products and a growing renewable fuels platform employing approximately 14000 people and offering broad exposure across multiple segments of the energy value chain. Teams here include refinery engineers logistics and midstream specialists chemical scientists renewable fuels analysts and corporate finance and strategy professionals who benefit from the companys long track record of operational excellence and commitment to evolving toward lower-carbon energy solutions.

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking financial services technology life sciences biotech utilities and retail sectors throughout the U.S. and Canada.

Job Number: 26-10370