Customer Experience Analyst

Join us to create change and have an impact in homes around the world.

At Electrolux a leading global appliance company we strive every day to shape living for the better for our consumers our people and our planet. We share ideas and collaborate so that together we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more our global community of people from 100 countries we listen to each other actively contribute and grow together.

Where youll be:

This position will be based in the Charlotte NC HQ; hybrid work policy model.

All About the Role:

Were looking for a proactive and detail-oriented Customer Experience Analyst to support our National Pro Account business and key retail this role youll help optimize order execution monitor business performance support customer growth initiatives and drive operational excellence across complex customer programs. The ideal candidate combines strong analytical capabilities with a customer-focused mindset and thrives in a fast-paced environment requiring cross-functional collaboration and problem solving.

Key Responsibilities:

• Analyze customer operations order performance and service metrics to identify trends provide insights and drive continuous improvement initiatives.

• Manage project-based and customer-specific order fulfillment activities including ship-to setup jobsite deliveries split shipments and specialized fulfillment requirements.

• Monitor order flow and inventory availability proactively identifying and resolving issues that may impact service levels or delivery commitments.

• Serve as a primary point of contact for customer inquiries related to order status inventory availability fulfillment and service concerns.

• Develop and maintain customer reporting dashboards and operational performance metrics to support business decisions and customer growth strategies.

• Partner with Sales Supply Chain Transportation Warehousing Finance IT and other stakeholders to resolve operational challenges and improve business processes.

• Support customer programs Pro Portal maintenance and retail execution activities to ensure accurate information and seamless customer experiences.

• Contribute to new customer initiatives program launches and evolving go-to-market strategies that support business growth.

Minimum Qualifications

• Bachelors degree

• 2 years of experience in customer experience customer operations supply chain order management business analytics or a related discipline.

• Experience utilizing ERP systems (SAP preferred) and Microsoft Excel to analyze data and manage business processes.

• Ability to interpret data develop reporting and translate insights into actionable recommendations.

• Experience supporting large retail B2B distribution national account or project-based customers preferred.

Benefits highlights:

• Discounts on our award-winning Electrolux products and services

• Family-friendly benefits

• Insurance policy plan

• Extensive learning opportunities and flexible career path

Please be advised that we are unable to offer visa sponsorship for this position at this time.

Find more on: Electrolux Group North America:

Electrolux Group Careers: Consumer Products Inc. is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age race color religion sex national origin sexual orientation disability or veteran status. If you need assistance or an accommodation during the application process because of a disability it is available upon request through The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request.

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