Customer Excellence Specialist

Gellert Global Group consists of many of the leading North American food importing companies (Atalanta Corporation Camerican International Finica Tipico Cheese Products) and has been involved in importing food products for over 100 years. The combined revenues of GGG exceed $1.7 billion. GGG companies provide strength in sourcing insurance finance logistics food safety and information technology and supplies the needs of retailers distributors foodservice chains hotels cruise lines and food manufacturers alike.

Position Summary:

The Customer Excellence Specialist is a detail-oriented and proactive sales support specialist. This role is responsible for managing customer contracts supporting sales operations and ensuring exceptional customer experience. The ideal candidate is organized analytical and eager to collaborate across multiple departments. Senior Customer Excellence Specialist position is also available for candidates with experience and leadership capabilities. This position reports to Customer Excellence Lead.

Responsibilities (including but not limited to):

• Establish and maintain customer contracts
• Serve as the primary contact for customer communication and documentation
• Manage weekly position reports and provide updates to the Sales team
• Compare forecasts to actual usage and support planning using monthly averages
• Recommend purchases based on market conditions and customer requirements
• Handle costing requests and distribute results to the appropriate teams
• Maintain internal and external databases including customer portals
• Coordinate with Supply Chain Team & Logistics to ensure on-time delivery
• Address customer and Sales inquiries; support issue resolution across departments

Qualifications:

• 35 years of experience in Customer/Sales Support
• Bachelors degree
• Proficient in Excel
• Experience in Infor M3 a plus
• Experience in Salesforce a plus

Salary Range: $70000 - $80000 annually plus bonus

Our company will be relocating to a new corporate headquarters in Madison NJ in Q4 of 2026. Candidates should be comfortable with this upcoming change in location.

Our Benefits:

We care about your total well-being and will support you with the following subject to your location and role.

• Health & Wellness: Comprehensive medical dental and vision coverage; company-paid life accident short and long-term disability insurance and flexible spending accounts.
• Financial Rewards: Competitive pay annual bonus opportunity 401(k) with company match and immediate vesting upon enrollment and a robust employee referral program.
• Professional Growth: Access to virtual learning and classroom-based development programs and education assistance to help you advance your career.
• Work-Life Balance: Generous paid time off parental leave and flexible work arrangements to help you thrive both personally and professionally.
• Culture & Connection: Employee recognition and engagement events wellness initiatives philanthropic opportunities and DE&I programs.

The Gellert Global Group of companies is an equal opportunity employer and considers qualified applicants for employment without regard to sex race color religion ethnic or national origin gender sexual orientation gender identity or expression age pregnancy leave status disability veteran status genetic information and/or any other characteristic or status protected by national federal state or local law. Gellert Global Group is committed to providing access equal opportunity and reasonable accommodation for individuals with disabilities in employment its services programs and activities. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact .