Customer Engagement Engineer II

As an integral member of the HSV Customer Support Team you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.

Responsibilities includes:

• Handling incoming SFDC cases reported by field AEs and customers.
• Report any tool bugs to R&D and work with field AE and customer to collect necessary collaterals and/or testcases.
• Test R&D fixes/patches.
• Tracking customer metrics in JIRA system generating quality report for management.
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Position Requirements:

• Requires a BS-EE/CE (MS-EE/CE preferred) with a minimum of 1 years experience in design and/or verification of complex digital designs or Applications engineering/technical support role.
• General knowledge of design debug techniques and a strong understanding in logic knowledge in verification methodologies for complex EDA environments.
• Proficiency in HDL language like Verilog System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
• Proficiency in Unix/Linux scripting languages (ksh/bash/csh).
• Experience with emulation Cadences Palladium product preferred.
• General knowledge in TBA SVA SV coverage Low Power(UPF). UVM experience is a plus.
• General knowledge in PCIe USB and Ethernet communication skills.
• Must have ability to communicate complex issues to internal teams and customers in a clear and concise manner.
• Occasional travel may be required to resolve critical customer issues.

The annual salary range for California is $105000 to $195000. You may also be eligible to receive incentive compensation: bonus equity and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications skill level competencies and work location. Our benefits programs include: paid vacation and paid holidays 401(k) plan with employer match employee stock purchase plan a variety of medical dental and vision plan options and more.