Customer Enablement Partner

Take a step forward and let Edenred surprise you.

Every day we deliver innovative solutions to improve the life of millions of people connecting employees companies and merchants all around the world.

We know there are hundred ways for you to grow. With us you will expand your skills in a multicultural challenging and dynamic environment.

Dare to join Edenred and get ready to thrive in a globalcompany that will offer you endless opportunities.

Edenred is all about meritocracy. You come as you are and you contribute. Indeed the Edenred Group recognizes recruits and develops all talents and singularities.

We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression disability origin religious belief and sexual orientation or any other criteria.

Compensation: $90k-$95k / Yearly

Job Summary:

The Customer Enablement Partner (CEP) is responsible for driving customer outcomes adoption andengagement across a portfolio of clients. Partnering closely with Account Managers the CEP leverages customer data business insights and industry best practices to help customers maximize the value of
Edenreds solutions and achieve their organizational goals. Serving as a trusted advisor the CEP provides consultative recommendations supports executive
business reviews and coordinates cross-functional efforts to address customer needs and improveoutcomes.

Essential Functions: Duties and Responsibilities

Customer Health & Analytics

• Monitor engagement metrics platform utilization and participation trends to identify risks and opportunities

• Transform data into actionable insights and customer-focused recommendations

• Track leading indicators and contribute to customer success metric development

Success Planning & Adoption

• Participate in developing and executing on customer success plans aligned to business objectives

• Drive platform adoption and remove barriers to participant enrollment

• Recommend best practices that increase engagement and program value

• Track progress against customer goals and success metrics

Customer Engagement & Delivery

• Support business reviews with data-driven insights and adoption strategies

• Coordinate complex multi-stakeholder initiatives with strong attention to detail

• Deliver high-quality QBRs and strategic recommendations

Cross- Functional Partnership

• Collaborate with Account Managers to support retention and growth strategies

• Partner with Product Operations and other teams to improve customer outcomes

• Contribute voice-of-customer feedback to drive product and service improvements

• Coordinate client related cross functional action items and issues

Required Skills/Abilities:

Required

• Strong analytical skills with the ability to interpret customer data identify trends and develop actionable recommendations.

• Excellent verbal written and presentation skills including the ability to communicate insights effectively and present strategic recommendations to both customer and internal stakeholders.

• Ability to build trusted customer relationships and drive platform adoption through a consultative approach that identifies and removes barriers to participant enrollment.

• Ability to develop customer success plans conduct business reviews and align recommendations to customer objectives.

• Proven project coordination and organizational skills with strong attention to detail and the ability to manage initiatives and stakeholders simultaneously.

• Demonstrated problem-solving and cross-functional collaboration skills with the ability to coordinate actions and drive resolution across teams.

• Proficiency with Microsoft Excel and the ability to quickly learn and utilize CRM customer support reporting and customer success platforms.

Preferred:

• Proficiency in Salesforce Zendesk Power BI Tableau

• Understanding of customer adoption engagement retention or customer health methodologies in a SaaS environment

• Familiarity with AI powered productivity analytics or customer success tools

Education and Experience:

Required:

• A minimum of 4 years of experience in a client facing customer service or support role

Preferred:

• Bachelors degree in business Communications Marketing Analytics or related field.

• An equivalent combination of education and experience will be considered.

• Experience working with employee benefits fintech HR technology or subscriptionbased software solutions.

• Experience supporting executive business reviews (QBRs/EBRs) and customer success planning.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer

• Must be able to lift up to 15 pounds at times

• Must possess the physical and mental abilities to perform the tasks normally associated with anoffice position that involves standing sitting reaching manual dexterity to operate officemachines stooping bending to handle files and supplies and mobility to complete errands ordeliveries

• May work at computer monitors for prolonged periods with danger of eye strain and musclepain

Interview Process:
1. Phone Interview with the TA team
2. First round with the VP of Customer Success
3. Second round with Account Manager and Support LT member
4. Meeting with Managing Director

Edenred is committed to leveraging the talent of a diverse workforce to create great opportunities forour business and our people. Edenred is an Equal Opportunity/Affirmative Action Employer. Noemployee or applicant for employment will be discriminated against because of race color religion sex
sexual orientation gender identity national origin disability military and/or veteran status creedcitizenship status age marital status and/or any other Federal State or Local legally protected is committed to providing reasonable accommodation to individuals with disabilities. To request
reasonable accommodation in the application process contact

Apply now and Vibe with Us!