Customer Education Program Manager, New Products

OpenAIs mission is to ensure that artificial general intelligence benefits all of humanity. As our products evolve rapidly helping customers understand adopt and realize value from new capabilities is essential to achieving that mission.

Were looking for a Customer Education Program Manager New Products to help enterprise customers successfully adopt OpenAIs newest products and this role youll sit at the intersection of Product Customer Education Marketing Product Marketing Developer Experience and customer-facing teamstranslating product innovation into practical actionable education that drives real-world adoption.

OpenAI ships products quickly. The challenge isnt just launching new capabilitiesits helping customers understand what changed why it matters who its for and how to get started.

As a Customer Education Program Manager youll develop and operationalize repeatable education programs that help enterprise customers move from awareness to meaningful adoption. Youll transform product updates into customer-facing assets including use cases demos quickstarts customer stories webinars adoption guides and educational campaigns.

This role complements existing functions across Product Marketing Marketing Communications Developer Experience and Product teams. Your focus is customer understanding practical enablement and adoption outcomes. Youll help create the systems content and programs that make OpenAIs newest innovations accessible and valuable to enterprise customers.

• Build and scale repeatable education programs for new product launches and product updates.

• Translate complex product information into practical use cases demos quickstarts customer stories and adoption guidance.

• Partner closely with Product Product Marketing Marketing Developer Experience Technical Success Solutions Architecture and Customer Education teams to align educational efforts.

• Create customer-facing education packages that support adoption before during and after major product releases.

• Develop frameworks that help determine the right educational approach for different product moments and customer audiences.

• Gather customer signals usage data and feedback from customer-facing teams to continuously improve educational programs.

• Identify and highlight compelling customer use cases and success stories that accelerate adoption.

• Design scalable workflows for producing high-quality educational content in a fast-moving product environment.

• Measure the effectiveness of education initiatives and their impact on customer engagement and product adoption.

• Help establish long-term operating models and cross-functional processes that support sustainable growth in customer education.

• Enjoy translating technical innovation into clear practical customer outcomes.

• Have strong product intuition and can quickly identify the use cases that matter most to customers.

• Are equally comfortable thinking strategically and executing at a high level of detail.

• Can navigate ambiguity while building structure and repeatable processes.

• Excel at cross-functional collaboration and influencing without direct authority.

• Care deeply about clarity accuracy and customer trust.

• Move quickly while maintaining a high bar for quality.

• Experience creating customer-facing product education technical content enablement programs webinars demos guides or adoption resources.

• Exceptional writing editing communication and content development skills.

• Strong product synthesis skills with the ability to transform technical concepts into actionable customer guidance.

• Proven program management experience driving cross-functional initiatives across multiple stakeholders.

• Experience partnering effectively with Product Marketing customer-facing teams or technical organizations.

• Ability to balance speed quality and operational rigor in a fast-paced environment.

• Experience in enterprise SaaS AI products developer tools or technical education.

• Experience producing webinars explainers livestreams podcasts customer stories or other educational media.

• Familiarity with enterprise customer adoption and enablement strategies.

• Hands-on experience using AI tools to create test review and improve educational content.

• Experience working with rapidly evolving technology products.

In your first few months you will:

• Help operationalize a repeatable framework for new product education.

• Pilot education programs for key product launches and updates.

• Establish strong partnerships across Product Marketing Developer Experience and customer-facing teams.

• Build feedback loops that connect customer insights to future education priorities.

Over time you will:

• Ensure priority product releases consistently include high-quality educational programs and assets.

• Help enterprise customers move more quickly from awareness to adoption.

• Enable customer-facing teams with practical resources they can confidently use.

• Build durable systems and workflows that scale customer education alongside OpenAIs product velocity.

This is a unique opportunity to shape how enterprises learn adopt and succeed with frontier AI technologies. Youll work close to product innovation while helping customers unlock meaningful value from the latest advancements in AI.

If youre passionate about turning whats new into whats usefuland building educational experiences that help customers succeed at scalewed love to hear from you.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

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At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Required Experience:

Manager