Customer Development Coordinator

Company Overview

Foundation Building Materials (FBM) is a leading construction materials distribution company serving the commercial and residential construction markets across United States and conjunction with Unified Door & Hardware Group (UDHG) a premier provider of commercial door frame and hardware solutions FBM supports a broad range of construction and architectural projects nationwide.

Together FBM and UDHGs 8000 Team Members are committed to operational excellence innovation and employee development. By combining scale specialty expertise and a customer-first mindset we deliver high-quality products and services to contractors builders and project teams across diverse markets. As the organization continues to grow and evolve following the recent acquisition by Lowes we are investing in strong forward-thinking talent to support our long-term success.

Position Overview

Foundation Building Materials (FBM) is seeking a detail-oriented and highly organized Customer Development Coordinator to support multiple regions across the business. This role is primarily administrative and operational focused on supporting sales teams coordinating customer-related processes and ensuring accuracy across systems and documentation.

The ideal candidate thrives in a fast-paced environment excels at managing multiple priorities and plays a key role behind the scenes to ensure a seamless customer and sales experience. This position does not carry individual sales quotas or assigned accounts but is critical in supporting overall business operations and customer satisfaction.

• Provide administrative support to sales teams across multiple regions including quote entry order processing and documentation management
• Assist with preparing and processing customer quotes ensuring accuracy and completeness
• Support order lifecycle activities including entry updates and coordination with internal teams
• Maintain organized and accurate records of customer interactions and transactions

• Act as a central point of contact for internal teams to support customer-related inquiries and requests
• Coordinate with sales operations and logistics teams to ensure timely and accurate order fulfillment
• Assist in resolving customer issues by gathering information and facilitating communication across departments
• Support a seamless customer experience through timely follow-up and attention to detail

• Maintain and update CRM with accurate customer order and activity data
• Ensure data integrity across systems to support reporting and operational efficiency
• Generate reports and assist with tracking key metrics as needed

• Develop a working knowledge of FBM products systems and processes
• Support internal teams with product-related information and documentation as needed
• Participate in training to stay current on systems tools and processes

• Perform other duties as assigned to support customer development and corporate objectives

• High school diploma or equivalent required; Associate or Bachelors degree preferred
• 2 years of experience in a customer service administrative or sales support role
• Experience working with CRM systems and Microsoft Office (Excel Outlook Word)
• Strong organizational skills with the ability to manage multiple tasks and priorities
• Excellent communication skills and ability to collaborate across teams
• Detail-oriented with a focus on accuracy and process consistency
• Ability to work in a fast-paced team-oriented environment
• Experience in building materials distribution or related industry preferred
• Familiarity with order entry quoting or sales support processes preferred

• Base: $23.08 - $26.44 per hour
• Bonus: $1700 per month for the first 6 months.
• Total Compensation (Base Bonus): The successful candidate could reasonably expect a Total Compensation Package in the range of $68406 - $75395
• Equity: This role is not eligible for equity opportunities awards or grants

• Medical Dental and Vision plans with leading national providers
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Company Provided Basic Life and Accident Death & Dismemberment (AD&D)
• Voluntary Life and Accidental Death & Dismemberment (AD&D)
• Critical illness Hospital Indemnity Accident Coverage
• Legal Insurance Plan
• Paid Time Off (PTO) & Paid Company Holidays
• 401(k) plan with generous company match

Equal Opportunity Employer

Foundation Building Materials is an Equal Opportunity Employer and is committed to providing equal employment opportunities to all individuals. We value diversity and inclusion and are dedicated to creating a workplace where all employees feel respected and empowered. All employment decisions are made without regard to race color religion sex pregnancy (including childbirth breastfeeding or related medical conditions) sexual orientation gender identity or expression national origin age disability status genetic information veteran status or any other characteristic protected by federal state or local law.

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws we provide reasonable accommodations to qualified individuals with disabilities to help them perform the essential functions of their job. If you need assistance or an accommodation during the application process or while employed please contact Human Resources at .

Posting Period

This job will be posted for at least 5 days starting on the initial post date reflected above.