Customer Care Service Support Coord 3

• Responsible for the scheduling tracking and monitoring of the touch point plans and the contract renewal life cycle process with the account owners.
• Escalate issues to appropriate individuals for timely follow-up as required.
• Reviews and drives monthly secured and executed revenue forecasts and monitors the booking process
• Ensuring renewal standards are consistently applied and executed across all assigned branches
• Addressing complex field questions and non-standard renewal scenarios
• Maintaining daily engagement with CSR teams via chats and support channels
• Developing accurate estimates that reflect business expectations
• May require direct interaction with customers for follow-up to secure purchase orders or to meet special invoicing conditions.
• Updates the Service delivery plans as required by team.
• Runs query reports researches and reconciles unaligned costs such as labor hours material purchases expenses and other service-related transactions.
• May prepare and submit service billings in a special invoice format as defined by individual customer account special handling requirements.
• Reconciliation of accounts payable exceptions as necessary.
• Researches resolves or escalates accounts receivable disputes as outlined in the escalation process.
• Works with Accounts Receivables contact to assist with resolution of truck-based team A/R issues.
• Determines appropriate actions for timely resolution.
• If needed will interact with Customer to resolve receivable issues.
• Processes invoice credits and re-bills as necessary.
• Proactively contacts customers ensure customer satisfaction and a commitment to pay.
• Updates and retains customer account information related to special billing conditions tax status invoice approval contacts billing addresses and special billing rates up to date.
• Support inventory control process including updating equipment asset transactions.
• Provide additional service administration support as required.

• Other duties and administrative activities as assigned
• Ensuring renewal standards are consistently applied and executed across all assigned branches
• Addressing complex field questions and non-standard renewal scenarios
• Maintaining daily engagement with CSR teams via chats and support channels
• Marking lost PSAs accordingly
• Driving increased in month renewals

HIRING HOURLY RANGE: $21.63 -37 (Hourly rate to be determined by the education experienceknowledge skills and abilities of the applicant internal equity and alignment with marketdata.) This position includes a competitive benefits package. The posted salary range reflectsthe target compensation for this role. However we recognize that exceptional candidatesmay bring unique skills and experiences that exceed the typical profile. If you believe yourbackground warrants consideration beyond the stated range we encourage you to apply. Tosupport an efficient and fair hiring process we may use technology assisted tools includingartificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions areultimately made by human reviewers. For details please visit the About Us tab on theJohnson Controls Careers site at Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.