CUSTOMER CARE REPRESENTATIVE

Position: Customer Care Representative

Job Type: (Remote)

SIKKY Manufacturing is a leading manufacturer of high-quality automotive performance parts and accessories. Our products are designed and manufactured in the USA and we take pride in providing exceptional customer service to our clients. We are currently seeking a Customer Care Representative to join our team and help us continue to provide top-notch service to our customers.

Position Summary:

As a Customer Care Representative you will be responsible for providing excellent customer service to all SIKKY Manufacturing clients. You will serve as the primary point of contact for customer inquiries concerns and orders. Your main objective will be to ensure that our customers are satisfied with our products and services and to build and maintain strong relationships with them.

Key Responsibilities:

- Respond to customer inquiries and concerns in a timely and professional manner via phone email and social media platforms

- Provide product information pricing and availability to customers

- Process customer orders accurately and efficiently

- Address and resolve any customer complaints or issues promptly

- Collaborate with other departments to ensure timely delivery of orders and resolution of customer issues

- Maintain accurate and up-to-date records of customer interactions and transactions

- Build and maintain strong relationships with customers to promote customer loyalty and retention

- Continuously seek ways to improve the customer experience and provide feedback to management

- Stay updated on product knowledge and industry trends to better assist customers

- Assist with other tasks and projects as needed to support the overall success of the company

Qualifications:

- High school diploma or equivalent; some college education preferred

- 1-2 years of experience in a customer service role preferably in a manufacturing or automotive industry

- Strong communication and interpersonal skills

- Excellent problem-solving and decision-making abilities

- Ability to work in a fast-paced environment and handle multiple tasks simultaneously

- Proficient in Microsoft Office and experience with CRM software is a plus

- Knowledge of automotive performance parts and accessories is a plus

We Offer:

- Competitive salary and benefits package

- Opportunities for growth and advancement within the company

- Positive and supportive work environment

- Training and development programs

- Employee discounts on SIKKY Manufacturing products

If you are a customer-oriented individual with a passion for the automotive industry we would love to hear from you! Join our team at SIKKY Manufacturing and help us provide exceptional customer service to our valued clients.