Customer Care Associate 1
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Job Summary
Wipro Limited (NYSE: WIT BSE: 507685 NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses. With over 230000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world. For additional information visit us at .
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT Solutions and Services company with over 200000 dedicated employees serving clients across more than 66 countries.
We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
As an Inbound Customer Care Representative you will be answering inbound calls. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customers needs and concerns and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests.
We act as a third party administrator (TPA) for Insurance companies - health dental and vision claims.
We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication interpersonal and active-listening skills.
- Follows claims processing guidelines benefit structures system procedures and carrier guidelines
- Expedites problem files to appropriate department and does follow-up until resolved. May include some follow-up to insurers providers and agents
- Ability to answer phones in friendly courteous and professional manner.
- Analyzing claim payment and entering information into the computer
- Document required information into the system
- Meeting production and quality standards
- Must have a high school diploma or GED
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT Solutions and Services company with over 200000 dedicated employees serving clients across more than 66 countries.
We offer a strong compensation package that includes competitive pay and day one benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
As an Inbound Customer Care Representative you will be answering inbound calls. You will deliver a unique customer service experience utilizing your effective questioning and listening skills to determine the customers needs and concerns and ensuring a high level of customer satisfaction. This will involve providing excellent customer service support and answering calls to properly handle account requests.
We act as a third party administrator (TPA) for Insurance companies - health dental and vision claims.
We are looking for individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication interpersonal and active-listening skills.
- Follows claims processing guidelines benefit structures system procedures and carrier guidelines
- Expedites problem files to appropriate department and does follow-up until resolved. May include some follow-up to insurers providers and agents
- Ability to answer phones in friendly courteous and professional manner.
- Analyzing claim payment and entering information into the computer
- Document required information into the system
- Meeting production and quality standards
- Must have a high school diploma or GED
Deliver
| No. | Performance Parameter | Measure |
| 1. | Customer Engagement and Delivery Management | PCSAT utilization % achievement no. of leads generated from the business interaction no. of errors/ gaps in documenting customer requirements feedback from project manager process flow diagrams (quality and timeliness) % of deal solutioning completed within timeline velocity generated. |
| 2. | Knowledge Management | No. of whitepapers/ research papers written no. of user stories created % of proposal documentation completed and uploaded into knowledge repository No of reusable components developed for proposal during quarter |
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The expected compensation for this role ranges from $15/hr to $17/hr.
Final compensation will depend on various factors including your geographical location minimum wage obligations skills and relevant experience. Based on the position the role is also eligible for Wipros standard benefits including a full range of medical and dental benefits options disability insurance paid time off (inclusive of sick leave) other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening subject to applicable state law.
Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Applications from veterans and people with disabilities are explicitly welcome.
Reinvent your are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them we need people inspired by reinvention. Of yourself your career and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.
Required Experience:
IC
About Company
As a global leader, Wipro blends consulting and AI expertise across design, engineering and operations to accelerate business transformation and deliver future-ready technology.
