Customer Care Account Representative

ABOUT VICTAULIC

Victaulic headquartered in Easton Pennsylvania is the global leader in mechanical pipe joining solutions delivering advanced technologies and engineering services to address complex piping challenges faced by engineers site owners and contractors. Since 1919 our innovative solutions have improved construction productivity and reduced risks ensuring projects are completed safely on time and within budget. With over 6000 employees spanning 50 locations worldwide our teams are dedicated to delivering advanced technologies and engineering expertise that address real-world challenges across a wide range of industries.

Our sustainable solutions made from high quality graded scrap steel promote circular construction by making piping systems infinitely reconfigured and minimizing environmental impact. Today our high-quality products are used in more than 140 countries supporting some of the worlds most critical and prestigious structures.

An Industry Leader With a Heart as Big as Its Ambition and Innovation

At Victaulic were committed to constructing a better world for and with our people.

Lets Build a Better World Together.

Our commitment to our people is built on four pillars:

• We build from within.

• We stand behind our people.

• We foster an environment for constant learning.

• We engineer change for a more stable and sustainable world.

YOUR IMPACT STARTS HERE

Were seeking a customer-focused professional to join our team as a Customer Service Representative in a temporary-to-permanent role. In this position youll support primary accounts and other customer contacts by responding to product and order inquiries processing quotations and orders resolving service issues and maintaining proactive communication with Sales Distribution Center Managers and customers. This is an opportunity to build strong customer relationships while supporting accurate order fulfillment identifying potential sales opportunities and contributing to continuous improvement.

WHAT YOULL BUILD & OWN

• Provide professional and appropriate responses to product- and order-related inquiries for primary accounts and other account contacts as .

• Build and strengthen relationships with internal and external customers while supporting the Victaulic Product Delivery System.

• Maintain proactive integrated communication with Sales Distribution Center Managers and customers regarding customer service matters.

• Perform order processing and service-related activities to ensure customer requirements are handled accurately promptly and effectively.

• Help customers select products that best suit their applications identify potential sales opportunities and route sales leads to the appropriate Sales Representative.

• Prepare and enter quotations and orders and complete required edits and maintenance.

• Respond to telephone fax and email inquiries related to freight product applications or billing for primary accounts and other accounts as .

• Analyze and resolve customer requests inquiries and problems using established procedures.

• Identify and report unresolved customer problems potential sales leads and system deficiencies to the Supervisor Sales Representative and/or Sales Management.

• Prevent and resolve billing disputes while identifying opportunities to improve efficiency.

• Follow company policies procedures and best practices throughout all order-cycle activities.

• Maintain current documentation and files in accordance with established procedures and policies.

• Support customer satisfaction and company profitability by consistently following Customer Service and organizational policies and procedures.

• Complete additional tasks projects and responsibilities assigned by a Customer Service Supervisor or Manager.

• Use the Quality Improvement Process to fulfill position responsibilities and improve work processes.

WHAT YOU BRING

• Minimum of three years of customer service experience.

• Proficiency with Microsoft Office products including Word Excel Access and Project.

• Excellent verbal and written communication skills.

• Patient professional and courteous approach when handling challenging situations.

• Goal-oriented reliable and self-motivated work style.

• Ability to manage multiple priorities effectively.

• Flexibility to adjust work schedules and work occasional overtime.

WHAT SETS YOU APART

• Bachelors degree.

• Experience with or understanding of Visual Basic.

• Project management skills.

WHAT WE OFFER

Build A Better Career

• Competitive compensation with performance-based incentives

• Career development programs and internal promotion pathways - we build from within

• Tuition reimbursement and continuous learning opportunities

Build A Better Future

• Comprehensive health dental and vision coverage

• Retirement savings plans with company match

• Life insurance and disability coverage

Build A Better You

• Paid time off holidays and flexible work arrangements where applicable

• Employee Assistance Programs (EAP) and wellness resources

• Inclusive team-oriented culture where people look out for one another

Build A Better World

Join a company whose products contribute to a safer more sustainable built environment every day.

IMMIGRATION SPONSORSHIP

Victaulic does not provide immigration sponsorship (e.g. H-1B TN or other work visa sponsorship) for this position. All applicants must be currently authorized to work in the applicable country on a full-time basis without the need for employer-sponsored immigration support now or in the future.

EQUAL EMPLOYMENT OPPORTUNITY

Victaulic is an Equal Employment Opportunity (EOE/M/F/Vets/Disabled) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race gender color religion national origin age disability veteran status sexual orientation genetic data or other legally protected status. (Background checks may be as part of our pre-employment process).

VICTAULIC STAFFING PARTNER COMMUNICATION POLICY

All staffing agencies are strictly forbidden from directly contacting any Victaulic employees except those within the Human Resources/Talent Acquisition team. All communications inquiries and candidate submissions must be routed through Victaulics Human Resources/Talent Acquisition team. Non-compliance with this policy may result in the suspension of partnership cancellation of the current contract and/or the imposition of a mandatory probation period before any future business can resume. Additionally non-compliance may lead to a permanent ban on future business. This policy ensures a streamlined and compliant recruitment process.

Lets Build a Better World Together.

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