Customer Application Engineer
Greenville, NC - USA
Job Summary
Roles and Responsibilities
- Work with Commercial and Projects teams to ensure alignment of engineering support to enable the desired orders growth and increase customer value
- Responsible for the process and execution for project risk assessment prior to contract signature
- Manage the technical aspects of aftermarket proposals including SCADA turbine control and farm level control upgrades.
- Drive process & standardization around product offerings including simplified product portfolio & strategy for Design to Orders (DTOs) and customer options
- Lead process improvement efforts related to GE Vernovas risk assessment and due diligence
- Provide energy assessments and optimize product offerings considering factors such as suitability environmental conditions economics and technical risk
- Provide support for responses to all customer technical inquiries and communications as well as review of customer specifications and site data. This includes interface with Platform Teams to facilitate implementation of new WTG offerings & features in the after-market
- Engage with Platform and product line leader to ensure product requirement deliverables are identified & met where practicable
- Communicate contract and project requirements to all design functions utilizing internal documentation systems
- Contribute to and approve customer facing technical documents
- Foster metrics to maximize customer satisfaction and minimize resource consumption
Qualifications/Requirements:
- Bachelors degree in engineering physics chemistry mathematics computer science or related field.
- Minimum of 8 years engineering and technology experience including strong demonstration of technical skills and project leadership.
- Fluent in English
- Ability and availability to travel 10% of the year
Desired Characteristics:
- Experience in renewable energy/wind technologies
- Established project management and leadership skills
- System or product-level mindset
- Commercial experience or exposure
- Experience with controls SCADA a plus
- Strong interpersonal skills
- Proven ability to interpret customer requirements and identify needs
- Strong oral and written communication skills. Effective communication skills for technical and non-technical audiences. Able to interface effectively with all levels of the organization and external customers
- Experience providing technical support to sales commercial and marketing functions customer negotiations for technical and commercial topics during ITO
- Global experience with proven ability to work with international teams
- Effective problem solving abilities
- Self-Motivated Team player with Demonstrated Creativity and Fulfillment
GE Vernova offers a great work environment professional development challenging careers and competitive compensation. GE Vernova is anEqual Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No
Required Experience:
IC
About Company
GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.