Customer Analytics Lead

• Analyze customer behavior across onboarding engagement renewal upsell and win-back stages to identify growth and retention opportunities.
• Translate complex datasets into insights that directly inform lifecycle strategies pricing decisions and operational improvements.
• Measure and optimize initiatives using experimentation cohort analysis and statistical techniques.
• Clearly explain whats happening why it matters and what to do next to business stakeholders.

• Partner with Service Operations to analyze processes service performance and cost drivers affecting customer experience.
• Build and maintain metrics dashboards and analytical readouts used by leaders to guide decisions.
• Support data-driven business cases for new initiatives tools or process changes.

• Own analytics work from problem definition through delivery in a matrixed environment.
• Collaborate with Product Technology BI and Data Science teams to define KPIs and success criteria.
• Influence priorities and outcomes without direct authority acting as a trusted analytics advisor.

• Partner with BI and Data Engineering teams to ensure data accuracy accessibility and consistency.
• Contribute to analytics standards and data governance practices that improve trust and adoption.
• Perform other duties as assigned

• 5 years of experience in Customer Analytics Lifecycle Analytics or Business Analytics.
• Strong hands-on experience with SQL and large relational datasets.
• Experience using BI and visualization tools such as Tableau Power BI MicroStrategy or similar.
• Proven ability to connect analytics to real business decisions and outcomes.
• Comfort working in fast-paced cross-functional environments with limited oversight.
• Experience in subscription businesses insurance/warranty retail or service-based industries is a plus.

• You are a self-starter who owns business challenges and solutions end-to-end.
• You combine strong analytical skills with clear storytelling.
• You thrive in ambiguity and turn complex data into clarity.
• Your influence through credibility not hierarchy

At Cinch Home Services analytics plays a critical role in shaping how we serve customers and grow this role you will have real ownership strong visibility and the opportunity to make a measurable impact on how millions of customers experience our services.